Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or Contivio Contact Center?
Contivio Contact Center is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Contivio Contact Center (76/100). Zoho CRM offers users more features (16) than Contivio Contact Center (0). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. Contivio.com
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise.
Our flagship Contivio...
Who is more expensive? Zoho CRM or Contivio Contact Center?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Contivio Contact Center.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Contivio Contact Center price starts at $79 per user/month , When comparing Contivio Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zoho CRM cost is around the same cost of Contivio Contact Center.
Which software includes more/better features?
We've compared Zoho CRM Vs. Contivio Contact Center based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. Customers of the software include small and medium businesses as well as large enterprises.