Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than SolarWinds Service Desk (94/100). SolarWinds Service Desk offers users more features (18) than Zoho CRM (16).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. Samanage
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Zoho CRM or SolarWinds?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and SolarWinds.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: SolarWinds is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared Zoho CRM Vs. SolarWinds Service Desk based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.