Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or Symantec ServiceDesk?
Symantec ServiceDesk is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Symantec ServiceDesk (75/100). Zoho CRM offers users more features (16) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. Symantec
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world.
Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
Who is more expensive? Zoho CRM or Symantec ServiceDesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Symantec ServiceDesk.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Symantec ServiceDesk is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared Zoho CRM Vs. Symantec ServiceDesk based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.