Compare Zoho Desk and BOSS Support Central - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Desk or BOSS Support Central?

Zoho Desk is more expensive to implement (TCO) than BOSS Support Central, and Zoho Desk is rated higher (92/100) than BOSS Support Central (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. BOSS - Business Oriented Software Solutions.

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...

Who is more expensive? Zoho Desk or BOSS Support Central?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and BOSS Support Central.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. BOSS Support Central price starts at $19 per user/month , When comparing BOSS Support Central to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zoho Desk is more expensive than BOSS Support Central.

Which software includes more/better features?

We've compared Zoho Desk Vs. BOSS Support Central based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, Boss Support Central is ideal for small, medium, and large IT and Project Management Companies.