Compare Zoho Desk and Comm100 Live Chat - Jul 2022

Shlomi LaviShlomi Lavi / Jul 26, 2022

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Bottom Line: Which is Better - Zoho Desk or Comm100 Live Chat?

Comm100 Live Chat is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Comm100 Live Chat (81/100). Comm100 Live Chat offers users more features (6) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Comm100 Network Corporation

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.

Who is more expensive? Zoho Desk or Comm100 Live Chat?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Comm100 Live Chat.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Comm100 Live Chat price starts at $24 per agent/month , When comparing Comm100 Live Chat to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Zoho Desk cost is around the same cost of Comm100 Live Chat.

Which software includes more/better features?

We've compared Zoho Desk Vs. Comm100 Live Chat based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, and Comm100 Live Chat's target customer size include: Small, medium and large size businesses.

Zoho Desk

ITQlick rating
(4.5/5)

starts at $14 per agent/month

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...

Categories: .

Comm100 Live Chat

ITQlick rating
(4.7/5)

starts at $24 per agent/month

Comm100 Live Chat is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Comm100 Live Chat received a rating of 4.7 from ITQlick team. The software cost is...

Categories: Banking CRM, Casino CRM, Customer Loyalty, Customer Service, Customer Success.

Compare specifications

Compare features

Zoho Desk: 0 Features

We are working to collect the list of features

Comm100 Live Chat: 6 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare
Comm100 ...
ITQlick rating
4.7/5
Score
81/100
Pricing
4/10
License pricing
$24 per agent/month
Functionality
23
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.