Shlomi Lavi /
Jul 26, 2022
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Bottom Line: Which is Better - Zoho Desk or Comm100 Live Chat?
Comm100 Live Chat is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Comm100 Live Chat (81/100). Comm100 Live Chat offers users more features (6) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Comm100 Network Corporation
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.
Who is more expensive? Zoho Desk or Comm100 Live Chat?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Comm100 Live Chat.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Comm100 Live Chat price starts at $24 per agent/month , When comparing Comm100 Live Chat to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Zoho Desk cost is around the same cost of Comm100 Live Chat.
Which software includes more/better features?
We've compared Zoho Desk Vs. Comm100 Live Chat based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, and Comm100 Live Chat's target customer size include: Small, medium and large size businesses.