Shlomi Lavi /
Jul 07, 2022
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Bottom Line: Which is Better - Zoho Desk or Freshservice?
Zoho Desk is more expensive to implement (TCO) than Freshservice, and Zoho Desk is rated higher (92/100) than Freshservice (87/100). Freshservice offers users more features (15) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. FRESHDESK INC.
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Zoho Desk or Freshservice?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Freshservice.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zoho Desk is more expensive than Freshservice.
Which software includes more/better features?
We've compared Zoho Desk Vs. Freshservice based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and types.