Compare Zoho Desk and Help Scout - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Desk or Help Scout?

Zoho Desk is more expensive to implement (TCO) than Help Scout, and Zoho Desk is rated higher (92/100) than Help Scout (77/100). Help Scout offers users more features (4) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Help Scout

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

Who is more expensive? Zoho Desk or Help Scout?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Help Scout.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Help Scout price starts at $20 per user/month , When comparing Help Scout to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zoho Desk is more expensive than Help Scout.

Which software includes more/better features?

We've compared Zoho Desk Vs. Help Scout based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, Customers of the software mainly include small and medium businesses as well as freelancers.