Shlomi Lavi /
Mar 12, 2022
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Bottom Line: Which is Better - Zoho Desk or Helpshift?
Helpshift is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Helpshift (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Helpshift
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Who is more expensive? Zoho Desk or Helpshift?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Helpshift.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than Zoho Desk.
Which software includes more/better features?
We've compared Zoho Desk Vs. Helpshift based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Helpshift: We are still working to collect the list of features for Helpshift.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, and Helpshift's target customer size include: Small, medium and large size businesses.