Compare Zoho Desk vs Helpshift

Zoho Desk Vs. Helpshift: Which is better?

Shlomi Lavi / Nov 02, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil into a jet engine and expect it to fly, and CRMs and helpdesks just don't meet the needs of mobile users. Which is kind of a big problem, since mobile is eating the internet, and there are more apps competing for your customer's homescreen every day. The world is moving to mobile, and shoving a web view into a native app isn't good enough - we want businesses to offer that unparalleled experience wherever their customers are. That's why we built Helpshift.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Zoho Desk TCO and Helpshift total cost to help with the total cost of ownership calculation.

Zoho Desk price Starting from $12 per user/month , on a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Helpshift price Starting from $185 per user/month , when comparing Helpshift to their competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line:Helpshift is more expensive than Zoho Desk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Desk Vs. Helpshift based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features of Zoho Desk. .
Helpshift list of features include the following: We are still working to collect the list of features of Helpshift.

Target customer size

Zoho Desk's typical customers include: Small business, Medium business, Large business, and Helpshift's target customer size include: Small business, Medium business, Large business.