Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - Zoho Desk or HelpStar ITIL Help Desk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Help Desk Technology
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? Zoho Desk or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and HelpStar ITIL Help Desk Software.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk Software is more expensive than Zoho Desk.
Which software includes more/better features?
We've compared Zoho Desk Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.