Compare Zoho Desk vs Integria IMS

Zoho Desk Vs. Integria IMS: Which is better?

Shlomi Lavi / Oct 28, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Zoho Desk TCO and Integria IMS total cost to help with the total cost of ownership calculation.

Zoho Desk price Starting from $12 per user/month , on a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Integria IMS price Starting from $102 per month , when comparing Integria IMS to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Zoho Desk cost is around the same cost of Integria IMS.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Desk Vs. Integria IMS based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features of Zoho Desk. .
Integria IMS list of features include the following: We are still working to collect the list of features of Integria IMS.

Target customer size

Zoho Desk's typical customers include: Small business, Medium business, Large business, and Integria IMS's target customer size include: Small business, Medium business, Large business.