Shlomi Lavi /
Apr 03, 2022
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Bottom Line: Which is Better - Zoho Desk or Integria IMS?
Integria IMS is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Integria IMS (89/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Ártica Soluciones Tecnológicas
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.
Who is more expensive? Zoho Desk or Integria IMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Integria IMS.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Integria IMS price starts at $6,000 per year , When comparing Integria IMS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Zoho Desk cost is around the same cost of Integria IMS.
Which software includes more/better features?
We've compared Zoho Desk Vs. Integria IMS based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Integria IMS: We are still working to collect the list of features for Integria IMS.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, and Integria IMS's target customer size include: Small, medium and large size businesses.