Shlomi Lavi /
Jul 25, 2022
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Bottom Line: Which is Better - Zoho Desk or iSupport?
iSupport is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than iSupport (81/100). iSupport offers users more features (7) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. iSupport Software
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
Who is more expensive? Zoho Desk or iSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and iSupport.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. iSupport price starts at $699 per license , When comparing iSupport to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Zoho Desk cost is around the same cost of iSupport.
Which software includes more/better features?
We've compared Zoho Desk Vs. iSupport based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, The software is suitable for the front-desk customer support needs of small and medium business ventures.