Compare Zoho Desk and iSupport - Jul 2022

Shlomi LaviShlomi Lavi / Jul 25, 2022

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Bottom Line: Which is Better - Zoho Desk or iSupport?

iSupport is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than iSupport (81/100). iSupport offers users more features (7) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. iSupport Software

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...

Who is more expensive? Zoho Desk or iSupport?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and iSupport.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. iSupport price starts at $699 per license , When comparing iSupport to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Zoho Desk cost is around the same cost of iSupport.

Which software includes more/better features?

We've compared Zoho Desk Vs. iSupport based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, The software is suitable for the front-desk customer support needs of small and medium business ventures.

Zoho Desk

ITQlick rating
(4.5/5)

starts at $14 per agent/month

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...

Categories: .

iSupport

ITQlick rating
(4.3/5)

starts at $699 per license

iSupport is a help desk software for the customer support and IT help desk needs of your business. The software provides reliable solutions to deal with the customer support service of expanding businesses. It ...

Categories: CRM, Help Desk, Ticket Management, Chat, Knowledge Management.

Compare specifications

Compare features

Zoho Desk: 0 Features

We are working to collect the list of features

iSupport: 7 Features

Asset Management
Billing and Invoicing
Change Management
Customer Survey
Email Integration
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare
iSupport
ITQlick rating
4.3/5
Score
81/100
Pricing
4/10
License pricing
$699 per license
Functionality
15
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.