Shlomi Lavi /
Mar 12, 2022
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Bottom Line: Which is Better - Zoho Desk or PhaseWare Tracker?
PhaseWare Tracker is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. PhaseWare Inc.
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...
Who is more expensive? Zoho Desk or PhaseWare Tracker?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and PhaseWare Tracker.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. PhaseWare Tracker price starts at $49 per user/month , When comparing PhaseWare Tracker to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Zoho Desk cost is around the same cost of PhaseWare Tracker.
Which software includes more/better features?
We've compared Zoho Desk Vs. PhaseWare Tracker based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
PhaseWare Tracker: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment.