Zoho Desk Vs Pipedrive (Oct 2020)
Compare Pricing
Shlomi Lavi / Oct 09, 2020
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Compare specifications
Zoho Desk Specifications
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Zoho Desk |
| Company: | Zoho Corporation |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zoho Desk review, Zoho Desk pricing, Zoho Desk alternatives |
Pipedrive Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Pipedrive |
| Company: | Pipedrive |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Compare features
Zoho Desk: 0 Features
Pipedrive: 4 Features
Bottom Line: Which is Better - Zoho Desk or Pipedrive?
Zoho Desk is more expensive to implement (TCO - Total Cost of Ownership) than Pipedrive, Pipedrive is rated higher (99/100) than Zoho Desk (92/100). Pipedrive offers more features (4) to their users than Zoho Desk (0). There is a clear winner in this case and it is Pipedrive!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Zoho Corporation compares with Pipedrive?
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who's more expensive? Zoho Desk or Pipedrive?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zoho Desk and Pipedrive.
Zoho Desk price starts at $12 per user/month , on a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Pipedrive price starts at $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zoho Desk is more expensive than Pipedrive.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Desk Vs. Pipedrive based on some of the most important and required Help Desk features. Zoho Desk: We are still working to collect the list of features for Zoho Desk. Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.