Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - Zoho Desk or SAP HYBRIS?
SAP HYBRIS is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than SAP HYBRIS (85/100). SAP HYBRIS offers users more features (2) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. SAP
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? Zoho Desk or SAP HYBRIS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and SAP HYBRIS.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: SAP HYBRIS is more expensive than Zoho Desk.
Which software includes more/better features?
We've compared Zoho Desk Vs. SAP HYBRIS based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
SAP HYBRIS: Budgeting & CPM, Content Management.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.