Shlomi Lavi /
Mar 22, 2022
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Bottom Line: Which is Better - Zoho Desk or Spiceworks?
Zoho Desk is more expensive to implement (TCO) than Spiceworks, and Zoho Desk is rated higher (92/100) than Spiceworks (90/100). Spiceworks offers users more features (16) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Spiceworks
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Who is more expensive? Zoho Desk or Spiceworks?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Spiceworks.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: Zoho Desk is more expensive than Spiceworks.
Which software includes more/better features?
We've compared Zoho Desk Vs. Spiceworks based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, Spiceworks is best for small and medium sized business IT support teams.