Shlomi Lavi /
Mar 12, 2022
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Bottom Line: Which is Better - Zoho Desk or Universal Knowledge?
Universal Knowledge is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Universal Knowledge (76/100). Universal Knowledge offers users more features (5) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Knowledge Powered Solutions
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain.
KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...
Who is more expensive? Zoho Desk or Universal Knowledge?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Universal Knowledge.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: Universal Knowledge is more expensive than Zoho Desk.
Which software includes more/better features?
We've compared Zoho Desk Vs. Universal Knowledge based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.