Compare Zoho Desk and Uservoice Feedback Site - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Desk or Uservoice Feedback Site?

Zoho Desk is more expensive to implement (TCO) than Uservoice Feedback Site, and Zoho Desk is rated higher (92/100) than Uservoice Feedback Site (74/100). Uservoice Feedback Site offers users more features (2) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Uservoice

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...

Who is more expensive? Zoho Desk or Uservoice Feedback Site?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Uservoice Feedback Site.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Uservoice Feedback Site price starts at $499 per month , When comparing Uservoice Feedback Site to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zoho Desk is more expensive than Uservoice Feedback Site.

Which software includes more/better features?

We've compared Zoho Desk Vs. Uservoice Feedback Site based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback.