starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
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Zoho Support is more expensive to implement (TCO) than Alloy Navigator, and Zoho Support is rated higher (94/100) than Alloy Navigator (84/100). Zoho Support offers users more features (24) than Alloy Navigator (9).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Alloy Software Inc.: Established in 2002, Alloy Software® is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Alloy Navigator.
Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Alloy Navigator price starts at $19 per technician/month , When comparing Alloy Navigator to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Zoho Support cost is around the same cost of Alloy Navigator.
We've compared Zoho Support Vs. Alloy Navigator based on some of the most important and required Customer Service features.
Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.
Alloy Navigator: Billing and Invoicing, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, Reporting.
Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Alloy Navigator is specifically designed to help small and midsize companies.
starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricingstarts at $19 per technician/month
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automa...
Compare PricingITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> Zoho Support review |
Company: | Zoho |
Pricing: | starts at $12 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Asset Tracking -> Alloy Navigator review |
Company: | Alloy Software Inc. |
Pricing: | starts at $19 per technician/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Alloy Navigator review, Alloy Navigator pricing, Alloy Navigator alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.