Compare Zoho Support and b1Desktop - Nov 2022

Shlomi LaviShlomi Lavi / Nov 15, 2022

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Bottom Line: Which is Better - Zoho Support or b1Desktop?

Zoho Support is more expensive to implement (TCO) than b1Desktop, and Zoho Support is rated higher (94/100) than b1Desktop (62/100). Zoho Support offers users more features (24) than b1Desktop (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. IndyDutch Solutions

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

IndyDutch Solutions: IndyDutch Solutions improves and expedites small business processes by specializing in software consulting and software development for SAP Business One(TM) systems. The IndyDutch Solutions team has been working with SAP Business One systems since the time the software package was launched.

Who is more expensive? Zoho Support or b1Desktop?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and b1Desktop.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. b1Desktop accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software.

Bottom line: Zoho Support cost is around the same cost of b1Desktop.

Which software includes more/better features?

We've compared Zoho Support Vs. b1Desktop based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

b1Desktop: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and b1Desktop's target customer size include: SMBs.

Zoho Support

ITQlick rating
(5/5)

starts at $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

b1Desktop

ITQlick rating
(3.7/5)

b1Desktop is a growing cloud-based Customer Service software, it is designed to support small and medium size business. b1Desktop received a rating of 3.7 from ITQlick team. The software cost is considered affo...

Categories: Customer Success, Sales orders, PO: Purchase orders.

Compare specifications

Compare features

Zoho Support: 24 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Dashboards
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming

b1Desktop: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Compare
b1Desktop
ITQlick rating
3.7/5
Score
62/100
Pricing
3/10
License pricing
Pricing not available
Functionality
6
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.