starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
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Zoho Support is more expensive to implement (TCO) than b1Desktop, and Zoho Support is rated higher (94/100) than b1Desktop (62/100). Zoho Support offers users more features (24) than b1Desktop (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
IndyDutch Solutions: IndyDutch Solutions improves and expedites small business processes by specializing in software consulting and software development for SAP Business One(TM) systems. The IndyDutch Solutions team has been working with SAP Business One systems since the time the software package was launched.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and b1Desktop.
Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. b1Desktop accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line: Zoho Support cost is around the same cost of b1Desktop.
We've compared Zoho Support Vs. b1Desktop based on some of the most important and required Customer Service features.
Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.
b1Desktop: Data Import/Export, Basic Reports, Online Customer Support.
Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and b1Desktop's target customer size include: SMBs.
starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricing
b1Desktop is a growing cloud-based Customer Service software, it is designed to support small and medium size business. b1Desktop received a rating of 3.7 from ITQlick team. The software cost is considered affo...
Compare PricingITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> Zoho Support review |
Company: | Zoho |
Pricing: | starts at $12 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> b1Desktop review |
Company: | IndyDutch Solutions |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | b1Desktop review, b1Desktop pricing, b1Desktop alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.