Compare Zoho Support and Banckle-Helpdesk - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Zoho Support or Banckle-Helpdesk?

Banckle-Helpdesk is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Banckle-Helpdesk (56/100). Zoho Support offers users more features (24) than Banckle-Helpdesk (0). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Banckle

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Banckle: Launched in August 2010, Banckle.com is a collaboration website dedicated to delivering cloud-computing solutions to enterprises on a global scale. Our mission is to provide easy-to-use applications that enable teams to work together regardless of location. In essence, we have created a suite of powerful collaboration tools -- web conferencing, liv...

Who is more expensive? Zoho Support or Banckle-Helpdesk?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Banckle-Helpdesk.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Banckle-Helpdesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software.

Bottom line: Banckle-Helpdesk is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Zoho Support Vs. Banckle-Helpdesk based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Banckle-Helpdesk: We are still working to collect the list of features for Banckle-Helpdesk.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and Banckle-Helpdesk's target customer size include: Small business, Medium business, Large business, Private use.