Compare Zoho Support and Bitrix24 - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Support or Bitrix24?

Bitrix24 is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Bitrix24 (90/100). Zoho Support offers users more features (24) than Bitrix24 (10). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Bitrix, Inc.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...

Who is more expensive? Zoho Support or Bitrix24?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Bitrix24.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Bitrix24 price starts at $61 per month , When comparing Bitrix24 to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: Bitrix24 is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Zoho Support Vs. Bitrix24 based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together.