Compare Zoho Support and Cisco WebEx Support Center - Apr 2022

Shlomi LaviShlomi Lavi / Apr 26, 2022

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Bottom Line: Which is Better - Zoho Support or Cisco WebEx Support Center?

Cisco WebEx Support Center is more expensive to implement (TCO) than Zoho Support, Zoho Support is rated higher (94/100) than Cisco WebEx Support Center (85/100). Zoho Support offers more features (24) to their users than Cisco WebEx Support Center (3). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Zoho compares with WebEx?

Zoho: offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Who's more expensive? Zoho Support or Cisco WebEx Support Center?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zoho Support and Cisco WebEx Support Center.

Zoho Support price starts at $12 per user/month , on a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , when comparing Cisco WebEx Support Center to their competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line:Cisco WebEx Support Center is more expensive than Zoho Support.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Support Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features. Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting. Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.

Zoho Support

ITQlick rating

starts at $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Cisco WebEx Support Center

ITQlick rating

starts at $13.50 per user/month

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.

Categories: Customer Service, Customer Success, Conference Calling.

Compare specifications

Compare features

Zoho Support: 24 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming

Cisco WebEx Support Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Zoho Sup...
ITQlick rating
License pricing
$12 per user/month
Cisco We...
ITQlick rating
License pricing
$13.50 per user/month
ITQlick rating
License pricing
$29 per month
ITQlick rating
License pricing
Pricing not available
Sales Se...
ITQlick rating
License pricing
$25 per user/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.