Compare Zoho Support and ConceptWave Rapid CRM - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Support or ConceptWave Rapid CRM?

ConceptWave Rapid CRM is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than ConceptWave Rapid CRM (62/100). Zoho Support offers users more features (24) than ConceptWave Rapid CRM (3). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. conceptwave

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

conceptwave: ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. Our unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave...

Who is more expensive? Zoho Support or ConceptWave Rapid CRM?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and ConceptWave Rapid CRM.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. ConceptWave Rapid CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software.

Bottom line: Zoho Support cost is around the same cost of ConceptWave Rapid CRM.

Which software includes more/better features?

We've compared Zoho Support Vs. ConceptWave Rapid CRM based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

ConceptWave Rapid CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and ConceptWave Rapid CRM's target customer size include: Start up, Small business, Medium business, Large business.