Compare Zoho Support and ThinkAutomation - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Support or ThinkAutomation?

ThinkAutomation is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than ThinkAutomation (75/100). Zoho Support offers users more features (24) than ThinkAutomation (3). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Parker Software

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Parker Software : Parker Software is a UK based independent software house. Established in 2003 we have offices in the USA and the UK. Parker Software develops innovative software aimed at companies that do business on the web.

Who is more expensive? Zoho Support or Email2DB?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Email2DB.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Email2DB price starts at $995 per year , When comparing Email2DB to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: Email2DB is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Zoho Support Vs. ThinkAutomation based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Email2DB: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and Email2DB's target customer size include: Small, medium and large size businesses.