Compare Zoho Support and HEAT Cloud Solutions - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Support or HEAT Cloud Solutions?

HEAT Cloud Solutions is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than HEAT Cloud Solutions (81/100). Zoho Support offers users more features (24) than HEAT Cloud Solutions (14). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. FrontRange Solutions

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...

Who is more expensive? Zoho Support or HEAT Cloud Solutions?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and HEAT Cloud Solutions.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. HEAT Cloud Solutions price starts at $1,695 per user/month , When comparing HEAT Cloud Solutions to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: HEAT Cloud Solutions is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Zoho Support Vs. HEAT Cloud Solutions based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

HEAT Cloud Solutions: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service.