Compare Zoho Support and Mhelpdesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Support or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Zoho Support, and Mhelpdesk is rated higher (95/100) than Zoho Support (94/100). Zoho Support offers users more features (24) than Mhelpdesk (15).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Mhelpdesk

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Zoho Support or Mhelpdesk?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Mhelpdesk.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: Mhelpdesk is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Zoho Support Vs. Mhelpdesk based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.