Compare Zoho Support and ProBusinessTools - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Support or ProBusinessTools?

ProBusinessTools is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than ProBusinessTools (75/100). Zoho Support offers users more features (24) than ProBusinessTools (4). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Prosite Business Solutions

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Prosite Business Solutions: We offer specialized services to help make your business run as smoothly and professionally as possible. Our experts will help your business grow to its fullest potential by providing you quality hosting, IT support, call center solutions and custom development. Give us a call today to find out how Prosite Business Solutions can put professional ba...

Who is more expensive? Zoho Support or ProBusinessTools?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and ProBusinessTools.

Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. ProBusinessTools price starts at $45 per user/month , When comparing ProBusinessTools to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: ProBusinessTools is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Zoho Support Vs. ProBusinessTools based on some of the most important and required Customer Service features.

Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

ProBusinessTools: Call Center Management, Contact Management, Customer Service, Maintenance Scheduling.

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. ProBusinessTools is great for companies of all sizes starting from Fortune 500 companies to national brand retailers.