Compare Zoom and Five9 Cloud Contact Center - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Zoom or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Zoom, and Zoom is rated higher (97/100) than Five9 Cloud Contact Center (89/100). Zoom offers users more features (8) than Five9 Cloud Contact Center (5). There is a clear winner in this case and it is Zoom!

Looking for the right Video Conferencing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoom Video Communications Vs. Five9

Zoom Video Communications: Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio and screen-sharing experience across Windows PC, Mac, iOS, Android, Zoom Rooms conference room system, and H.323/SIP room systems. Zoom was founded in 2011 by experienced leaders and engineers ...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Zoom or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of Video Conferencing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoom and Five9 Cloud Contact Center.

Zoom price starts at $14.99 per month , On a scale between 1 to 10 Zoom is rated 2, which is much lower than the average cost of Video Conferencing software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average Video Conferencing software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Zoom.

Which software includes more/better features?

We've compared Zoom Vs. Five9 Cloud Contact Center based on some of the most important and required Video Conferencing features.

Zoom: 24/7 Telephone Support, Basic Reports, Chat, Dashboard, Email integration, Call Conferencing, Call Recording, Communications.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Zoom's typical customers include: Small, medium and large size businesses, The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.