Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Zoom or Talkdesk?
Talkdesk is more expensive to implement (TCO) than Zoom, and Zoom is rated higher (97/100) than Talkdesk (88/100). Zoom offers users more features (8) than Talkdesk (0). There is a clear winner in this case and it is Zoom!
Looking for the right Video Conferencing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoom Video Communications Vs. Talkdesk
Zoom Video Communications: Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio and screen-sharing experience across Windows PC, Mac, iOS, Android, Zoom Rooms conference room system, and H.323/SIP room systems.
Zoom was founded in 2011 by experienced leaders and engineers ...
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? Zoom or Talkdesk?
The real total cost of ownership (TCO) of Video Conferencing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoom and Talkdesk.
Zoom price starts at $14.99 per month , On a scale between 1 to 10 Zoom is rated 2, which is much lower than the average cost of Video Conferencing software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Video Conferencing software cost.
Bottom line: Talkdesk is more expensive than Zoom.
Which software includes more/better features?
We've compared Zoom Vs. Talkdesk based on some of the most important and required Video Conferencing features.
Zoom: 24/7 Telephone Support, Basic Reports, Chat, Dashboard, Email integration, Call Conferencing, Call Recording, Communications.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
Zoom's typical customers include: Small, medium and large size businesses, and Talkdesk's target customer size include: SMBs.