ConnectWise ScreenConnect Review - why 4.7 stars?

ConnectWise Control Review
ITQlick Score: 94/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Remote Support -> ConnectWise ScreenConnect review
Ranking:Ranked 1 out of 19 Remote Support systems
Company: ConnectWise
Pricing: starts at $27 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: ConnectWise ScreenConnect pricing, ConnectWise ScreenConnect alternatives
Shlomi LaviShlomi Lavi / updated: Jun 03, 2023

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What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run remote meetings, gain remote access, and collaborate on a task. With the centralized control feature, the user can remotely view as well as control devices, workstations or even servers.

Other key features include network monitoring, multi-channel communication, knowledge base management, and file sharing among many. ConnectWise ScreenConnect is a product of ConnectWise, a company based in the United States. The company also has offices in the United Kingdom as well as Australia. Additionally, ConnectWise won the Channel Influencer Award 2019.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

Main features and functionalities

Additional features:

o Application Sharing
o Help Desk Management
o Meeting Management
o API
o Role-Based Permissions
o Remote Access
o Remote Control
o Remote Support
o Remote Meeting & Presentation
o Branding and Customization
o Shared Toolbox

What is the actual cost?

ConnectWise ScreenConnect provides three plans for its users. The One plan starts from $27 per user per month. It is available for one connection. The Standard plan starts from $42 per user per month and, it is available for three connections. The Premium plan starts at $52 per month per user, and you can make 10 connections at one time.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for ConnectWise ScreenConnect. You can also find here pricing information from ConnectWise ScreenConnect's website.

Pros

  • It is easy to implement.
  • It is affordable and relatively cheaper compared to most alternatives.
  • It is accessible in any device, from Mac to PCs to mobile devices.

Cons

  • Cannot RDP connect, only VNC
  • Lacks hotkeys for the sake of easy navigation

How it stacks up?

Access a head to head analysis of ConnectWise ScreenConnect vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
ConnectW...
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$27 per user/month
Functionality
15
Compare
Zoho Ass...
ITQlick rating
4.5/5
Score
90/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
10
GoToMyPC
ITQlick rating
4.6/5
Score
86/100
Pricing
6.4/10
License pricing
$28 per computer/month
Functionality
4
Barracud...
ITQlick rating
4.2/5
Score
86/100
Pricing
3.4/10
License pricing
$681 per license
Functionality
4
UltraVNC
ITQlick rating
3.2/5
Score
86/100
Pricing
5.6/10
License pricing
$100 per user/year
Functionality
4

Frequently Asked Questions (FAQs)

Is it the best Remote Support system?

ConnectWise ScreenConnect is ranked 1 out of 19 software in their category (Remote Support systems).

How they are rated on ITQlick?

The rating of ConnectWise ScreenConnect is 4.7 stars out of 5 and the total score is 94 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ConnectWise ScreenConnect makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently ConnectWise ScreenConnect can't be accessed on mobile, you would need to access it from your computer.

Differences between ConnectWise ScreenConnect and alternatives?

The most popular alternatives to ConnectWise ScreenConnect in 2023: Zoho Assist, GoToMyPC, UltraVNC, Barracuda Networks, LogMeIn Rescue. Access the complete competitors analysis here - ConnectWise ScreenConnect VS Remote Support Software alternatives.

Is ConnectWise ScreenConnect right for you or your business?

ConnectWise ScreenConnect is tailored to serve businesses of any size within the IT field. The software can be used by either individuals or organizations with remote support teams. IT teams can greatly benefit from this tool as it will assist in troubleshooting, monitoring systems and performing the support tasks.

List of categories

Video Conferencing
Help Desk
File Sharing
Networking
Remote Access
Remote Support
Email
Chat
Issue Management
Application server

List of features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Task Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.