ConnectWise Control Review

Let our Remote Support Software Experts help you find the right Software for your Business!

Last updated: Sep 18, 2019

ConnectWise Control Review

ITQlick rating
(4.7/5)

Starting from $19 per user/month

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run r...

  • Categories (4/10):

    • Video Conferencing
    • Help Desk
    • File Sharing
    • Networking

Shlomi Lavi / updated: Sep 18, 2019

What is ConnectWise Control?

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run remote meetings, gain remote access, and collaborate on a task. With the centralized control feature, the user can remotely view as well as control devices, workstations or even servers.

Other key features include network monitoring, multi-channel communication, knowledge base management, and file sharing among many. ConnectWise Control is a product of ConnectWise, a company based in the United States. The company also has offices in the United Kingdom as well as Australia. Additionally, ConnectWise won the Channel Influencer Award 2019.

Average Rating -

The rating of ConnectWise Control is 4.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Features

Additional features:

o Application Sharing
o Help Desk Management
o Meeting Management
o API
o Role-Based Permissions
o Remote Access
o Remote Control
o Remote Support
o Remote Meeting & Presentation
o Branding and Customization
o Shared Toolbox

ConnectWise Control 3 Pros

  • It is easy to implement.
  • It is affordable and relatively cheaper compared to most alternatives.
  • It is accessible in any device, from Mac to PCs to mobile devices.

ConnectWise Control 2 Cons

  • Cannot RDP connect, only VNC
  • Lacks hotkeys for the sake of easy navigation

Competitors & Alternatives

The two main competitors of ConnectWise Control include Basecamp and Deskero. Unlike ConnectWise Control which is streamlined specifically for the IT professionals, Basecamp is a collaboration tool to share ideas, tailored for entrepreneurs, freelancers, and anyone in any field. Basecamp is more expensive since its pricing starts at $99 dollars per month while ConnectWise Control pricing starts at $19 per month.

Both solutions have free trials, however, ConnectWise Control has a free version, whereas Basecamp does not. Nevertheless, both solutions have a 4.5 rating according to most online reviews. Deskero is a cloud-based software solution, whereas ConnectWise Control can be deployed either on cloud or on-premise.

Deskero is cheaper than ConnectWise Control since Deskero pricing starts at $4/month, whereas ConnectWise Control pricing starts at $19 per month. ConnectWise Control stands a better chance to promote business growth that Deskero since of the additional file sharing and collaborative features.

ConnectWise Control Pricing Information

The cost of license starting from $19 per user/month. The experts at ITQlick has reviewed ConnectWise Control pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching ConnectWise Control in action

Is it the right software for you?

ConnectWise Control is tailored to serve businesses of any size within the IT field. The software can be used by either individuals or organizations with remote support teams. IT teams can greatly benefit from this tool as it will assist in troubleshooting, monitoring systems and performing the support tasks.

ConnectWise Control Categories

Video Conferencing
Help Desk
File Sharing
Networking
Remote Access
Remote Support
Email
Chat
Issue Management
Application server

Specifications

Company:
Address: 4110 George Road | Tampa, FL 33634
Website:https://www.connectwise.com/software/control
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

ConnectWise Control Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Task Management

ConnectWise Control Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ConnectWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
TeamViewer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$22.90 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$115 per user/year
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
GoToMyPC
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$99 per user/year
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
UltraVNC
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$100 per user/year
Hosting
Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review