ConnectWise Manage 2019 Review

Let our Help Desk Software Experts help you find the right Software for your Business!

Last updated: Apr 19, 2019

ConnectWise Manage Review

ITQlick rating
(4.1/5)

Small business, Medium business, Large business

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, ConnectWise has more than 110,000 users.

Visit Website
  • Categories (4/8):

    • Professional Services Automation
    • Issue Management
    • Ticket Management
    • Help Desk

What is ConnectWise Manage? Updated: Apr 19, 2019

ConnectWise PSA is a help desk management solution for businesses of all sizes. Its capabilities include issue management, asset management, contract management, and others. The software was designed and launched by ConnectWise Inc headquartered in Florida, United States.

ConnectWise Manage Average Rating -

The rating of ConnectWise Manage is 4.1 stars. The rating is based on ITQlick expert review

ConnectWise Manage Typical Customers

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be used include retail and wholesale, technology and software development, financial services, telecommunication, automation and manufacturing, and others. Some notable clients of the software include XFER Communications, Center for Computer Resources, and Technology Experts Inc etc.

ConnectWise Manage Features

The software features a centralized ticketing management platform to deal with customer conversation and review the status of clients. Business rules are automated through workflow automation to create pre-determined responses. The software also offers centralized communication system, SLA monitoring, and help desk integration to create a seamless workflow experience and improve productivity.

ConnectWise PSA offers support management capabilities of conversion of requests into tickets, mobile support, and customizable portal for allowing clients to review their tickets and pay the current invoices. Other important capabilities include asset management, automated routing, queue management, live chat, surveys and feedback, email integration, customer database, contract management, and others.

Additional features:

CRM
Help Desk Management
Service Support Management
Ticketing System
Billing
Project Management
Procurement
Dashboards and Reporting
Email Management
Time sheets
Dispatch Portal
Service boards
ITIL processes automation
Pipeline Reporting
Business intelligence
Mobile app
Automate anything
Open API
Developer Network
300+ Integration

ConnectWise Manage Alternatives

Popular Alternatives to ConnectWise Manage: Freshdesk, Samanage Help Desk, Zoho Desk, Zendesk, FuseDesk, Samanage Service Desk, Spiceworks, Integria IMS, IT Asset Management, Mhelpdesk.

ConnectWise Manage Pricing Information

The price is available on request.

ConnectWise Manage demo

25 questions to ask the vendor on ConnectWise Manage demo

ConnectWise Manage Categories

Professional Services Automation
Issue Management
Ticket Management
Help Desk
Customer Support
Customer Engagement
CRM
Billing & Invoicing

Specifications

Company:
Address: 4110 George Road | Tampa, FL 33634
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

ConnectWise Manage Features

Asset Management
Email Integration
Reporting
Rules/Workflows
15 Jan

Top 5 Help Desk Software

Your company’s customer service is a crucial part of the business strategy. It can be the key to writing a success story of your business. It is here that you can depend on help desk software solutions to quickly address crises and issues at the cust...... read more


07 Mar

Issue Tracking Software – 2018 Comparison

Bugs can compromise with the functioning of software solutions. A bug tracking system can come in handy, since it is designed as a defect tracking system for software applications, keeping track of bugs. The computer program keeps track of various i...... read more


22 Mar

Top 5 Help Desk for Your IT Needs

Keeping customers happy is the need for any business – small, medium, or large. Your business needs a solution that can address crises and issues arising at the customer’s end. It is here that you can depend on a helpdesk software solution.... read more


18 Dec

10 Most Affordable CRM Solutions for 2018

Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d...... read more


22 Jul

How to Choose Help Desk Software: 5 Mistakes To Avoid

Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak...... read more


19 Nov

Top 5 CRM Help Desk Software for SMBs

CRM software for a company looks at different aspects of the customer engagement process to ensure that they can maximize service satisfaction and optimize revenue realization where possible. One aspect of this solution is the provision of a help des...... read more


06 Feb

3 Help Desk Software Alternatives for Zendesk

When it comes to solving your customer’s issues regarding your services or products, you need to manage the situation quickly and efficiently. That’s why the Help Desk Software you choose for your company will make a difference because the long-term ...... read more


ConnectWise Manage Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ConnectWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review