ConnectWise Manage Review

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Last updated: Aug 19, 2019

ConnectWise Manage Review

ITQlick rating
(4.1/5)

Small business, Medium business, Large business

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, ConnectWise has more than 110,000 users.

  • Categories (4/8):

    • Professional Services Automation
    • Issue Management
    • Ticket Management
    • Help Desk

Shlomi Lavi / updated: Aug 19, 2019

What is ConnectWise Manage?

ConnectWise PSA is a help desk management solution for businesses of all sizes. Its capabilities include issue management, asset management, contract management, and others. The software was designed and launched by ConnectWise Inc headquartered in Florida, United States.

ConnectWise Manage Average Rating -

The rating of ConnectWise Manage is 4.1 stars. The rating is based on ITQlick expert review

ConnectWise Manage Typical Customers

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be used include retail and wholesale, technology and software development, financial services, telecommunication, automation and manufacturing, and others. Some notable clients of the software include XFER Communications, Center for Computer Resources, and Technology Experts Inc etc.

ConnectWise Manage Features

The software features a centralized ticketing management platform to deal with customer conversation and review the status of clients. Business rules are automated through workflow automation to create pre-determined responses. The software also offers centralized communication system, SLA monitoring, and help desk integration to create a seamless workflow experience and improve productivity.

ConnectWise PSA offers support management capabilities of conversion of requests into tickets, mobile support, and customizable portal for allowing clients to review their tickets and pay the current invoices. Other important capabilities include asset management, automated routing, queue management, live chat, surveys and feedback, email integration, customer database, contract management, and others.

Additional features:

CRM
Help Desk Management
Service Support Management
Ticketing System
Billing
Project Management
Procurement
Dashboards and Reporting
Email Management
Time sheets
Dispatch Portal
Service boards
ITIL processes automation
Pipeline Reporting
Business intelligence
Mobile app
Automate anything
Open API
Developer Network
300+ Integration

ConnectWise Manage Alternatives

Popular Alternatives to ConnectWise Manage: Freshdesk, SolarWinds, Zoho Desk, Zendesk, FuseDesk, Desk-com, Samanage Service Desk, Spiceworks, Integria IMS, IT Asset Management.

ConnectWise Manage Pricing Information

The price is available on request.

ConnectWise Manage demo

25 questions to ask the vendor on ConnectWise Manage demo

ConnectWise Manage Categories

Professional Services Automation
Issue Management
Ticket Management
Help Desk
Customer Support
Customer Engagement
CRM
Billing & Invoicing

Specifications

Company:
Address: 4110 George Road | Tampa, FL 33634
Website:ConnectWise Manage
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

ConnectWise Manage Features

Asset Management
Email Integration
Reporting
Rules/Workflows

ConnectWise Manage Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ConnectWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 Per month/user
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review