ContactCenter Review - why 4.8 stars?
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| ITQlick Score: | 62/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6.8/10 - high cost |
| Category: | IT Management -> ContactCenter review |
| Ranking: | Ranked 94 out of 209 IT Management systems |
| Company: | Cisco Systems |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | ContactCenter pricing, ContactCenter alternatives |
Shlomi Lavi / updated: Jun 01, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is ContactCenter?
Cisco ContactCenter is a customer relationship and collaboration management solution for businesses of all sizes. It offers intelligent contact and cutting-edge multichannel communication capabilities. The software is a product of Cisco Systems, Inc headquartered in California, United States.Who is it best for?
Customers of the software include businesses of all sizes and types hailing from all major industries. Industries in which the software has been deployed include financial services, retail and sale, business process outsourcing, media and entertainment, and government sector etc. Some major customers who have benefited from the software include Kesa Electricals, TeleTech, and The Oregon Employment Department etc.Main features and functionalities
Core services offered by Cisco ContactCenter include multichannel contact management over cutting-edge IP architecture, multichannel automatic call distributor, IP telephony, call treatment, intelligent contact routing, and computer telephony integration.The software offers various analytics and reporting features such as pipeline reports, custom reports, time tracking, and customizable user interface. It also features segmentation of customers as well as monitoring of resources.
What is the actual cost?
ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for ContactCenter. You can also find here pricing information from ContactCenter's website.Pros
- The contact management capabilities offered by Cisco ContactCenter feature multi-channel support.
- The software offers segmentation of customers in different categories for better management.
- Cisco ContactCenter offers easy options to deploy distributed contact center infrastructure.
Cons
- Unlike some alternatives, Cisco ContactCenter does not offer the capabilities of campaign management and campaign dashboard.
- Cisco ContactCenter lacks the features of referral tracking and contact scheduling.
How it stacks up?
Access a head to head analysis of ContactCenter vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
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ContactCenter
ITQlick rating
4.8/5
Score
62/100
Pricing
6.8/10
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Pricing not available
Functionality
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Mendix A...
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.