Contivio Contact Center Review - why 2.8 stars?

Shlomi Lavi / updated: Mar 09, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Contivio Contact Center?

Contivio Contact Center is an all-in-one cloud-based contact center and telephony solution created for marketing and sales related businesses. Its key features enable users to monitor, record, transfer, forward and conference calls. Contivio which created this software was founded in 2008 has active operations in over 40 countries around the globe. It is stationed at Irvine, California operated by up to 50 employees.

---

---

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be deployed include banking and finance, call centers, marketing and advertisement, retail and wholesale, and others. Some notable clients of the software include Alton Lane, Findley Davies, and Extra Space etc.

Main features and functionalities

The software offers inbound call management capabilities of automatic call distribution, automatic number identification, call queue management, computer telephony integration, dial tone multi-frequency, interactive voice response, IVR speech recognition, private branch exchange, skills based routing, text-to-speech conversion, and voicemail. For outbound call management, it offers auto dialer, call list importing, campaign management, power dialer, predictive dialer, and progressive dialer.

Contivio Contact Center offers blended calling services of call conferencing, call scripting, case management, contact management, knowledge base, web call back, and web collaboration. Other important capabilities include call scheduling, call logging, call monitoring and recording, campaign history database, real time reporting, and social media integration.

What is the actual cost?

The cost of license starts at $79 per user/month. ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Contivio Contact Center. You can also find here pricing information from Contivio Contact Center's website.

Pros

• Excellent customer support
• Great integrations
• Easy transaction tracking

Cons

• Not easy to navigate and user-friendly
• Does not notify if the phone is already logged-out of the software

How it stacks up?

Access a head to head analysis of Contivio Contact Center vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Contivio Contact Center right for you or your business?

Contivio Contact Center fits small to large businesses such as customer service, sales, service operations, and marketing groups. Among its prominent clients are RMF, Merck, Teeter, Buzz Time, SolarMax, ProCare RX, Verlo, and more.