Conversation Miner Pricing Guide

Conversation Miner pricing score is 4/10 - less expensive than the average Reputation Management software

Conversation Miner Pricing

Conversation Miner Pricing - Mar 2020

ITQlick rating

Starting from $49 per month

Conversation Miner is a web based reputation management solution for businesses of all sizes. It offers such capabilities as automated and human analysis, social media monitoring, sentiment analysis, and others. The software was designed and launched by Converseon Inc headquartered in New York, United States.

  • ITQlick score: 62/100

    Main category: Reputation Management

    Sub categories 3:

    • Campaign Management
    • Social Marketing
    • Reputation Management

    Typical customer size: Small business, Medium business, Large business

    Bottom line: Conversation Miner pricing score is 4/10 - less expensive than the average Reputation Management software

Conversation Miner Pricing - The Ultimate Guide

Shlomi Lavi / Mar 11, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Conversation Miner Total Cost Rating: (4/10)

When comparing Conversation Miner to their competitors, on a scale between 1 to 10 Conversation Miner is rated 4, which is less expensive than the average Reputation Management software cost. Conversation Miner are offering few flexible plans to their customers, the basic cost of license starting from $49 per month, read the article below in order to calculate the total cost of ownership (TCO) which includes: customization, data migration, training, hardware, maintnance, updgrades, and more.

You can also leave your info with us to get a free custom quote with the break downs for your business needs.

Reputation Management Software Price Ranges

Companies can expect to pay between the ranges of $10 to $50, $50 to $150, and $150 above for a reputation management Software — depending on each products tier. Note that these are the starting price points for most products; hence, premium enterprise plans with more features will cost more. Also, most products are priced based on the number of users, number of locations, or number of usage per month. Meanwhile, there are a few products with the option to buy perpetual licenses with a one-time fee; for example, Sageabletech NextGen costs around $19 for each user license.

  • Small businesses will pay within a range of $10 to $30 for reputation management software on a monthly basis. For example, LocalCharity is priced around $25 per month based on the number of locations; Grab Your Review pricing starts from $29 per user monthly; HootSuite pricing is set around $19 monthly.
  • Medium-sized enterprises can expect to pay within the range of $30 to $85 per month for reputation management software. For example, Vendasta pricing is set around $50 on a monthly basis; NiceJob pricing starts from $46 per month; Reputation Stacker pricing starts from around $39 per month. The number of user accounts subscribed for on most products can attract discounts.
  • Most reputation management offerings for large-sized organizations have price points that fall within the range of $85 to $200 per month. However, a few others cost more but may include more than one user account or location. For instance, Grade.US pricing is fixed around $180 per month; GetMoreReviews pricing starts from $99 per month; LocoBuzz pricing is fixed around $399 per user on a monthly basis.
  • Some reputation management products have feature-limited offerings or plans that are free to use, with the option to upgrade to a premium plan. Meanwhile, a few other products are completely free to use. For instance, Reputation Vitals, Bazaar Voice Connections, and Caliber Real-time Tracker all have packages that are free to use.
  • Reputation management desktop apps for Windows OS have price points that fall within the range of $90 to $600 per month. For example, Image-Seeker cost price starts from around $500 per month; Review Loops pricing is set around $99 on a monthly basis.
  • The pricing for most Reputation Management apps for Android OS is set around $25 per month. For example, Djubo pricing starts from $25 per month; Napoleon Cat pricing is fixed around $27 per user on a monthly basis; Show About Us pricing is set around $25 per month based on the number of locations.
  • Reputation management software that are sorely web-based have price points that fall between the ranges of $10 to $100 on a per user per month basis. For example, MyReviewEngine pricing is fixed around $99 per month; Stratus Local pricing starts from $39 per month.

Reputation Management Total Cost Breakdown

When it comes to selecting Reputation Management software product, buyers are primarily concerned about its cost. In fact, it is the cost that determines whether a potential buyer would go with the product. True, there is no one-size-fits-all formula to determine the “worth” of a software product, but as a software buyer, you want to make sure you get the best value for your money, without having to dig a big hole in your pocket.

Understanding the exact price of Reputation Management Software isn't easy as The overall cost of software includes the cost of software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership."

3 Software Pricing Models

There are primarily three common pricing models – Perpetual License, Subscription, and Commercial open source.

  • Subscription/Software-As-A-Service: - Not relevant for Conversation Miner
    Under this software pricing model, the software is accessed over the Internet, as opposed to installed on-premises. The payment is made either on a per user basis or subscription basis. Ideally, customers are required to pay a recurring monthly fee until a specific period for using the software. Subscription pricing model is more common with Software-as-a-Service (SaaS) apps.
  • Upfront cost for customization and integration is less compared to perpetual license cost because there is not much flexibility with SaaS systems in this area.
  • Recurring cost is greater as customers are required to make monthly payments as subscription fee. Additionally customers using premium support services must pay an extra fee.
  • All in all, the total cost of ownership in the both cases is almost the same and may span over a period of 7-10 years, though you may have to pay a higher perpetual license fee upfront. The software cost may vary from starter to mid range to enterprise level apps in both cases.
  • Perpetual license: - Relevant for Conversation Miner
    A common pricing model for on-premise applications, perpetual license requires a customer to pay an upfront sum to own the software or other intellectual property on-premises for a fixed term.
  • Upfront cost involves the fee for installation, customization, integration with existing systems, besides perpetual license fee.
  • Recurring cost is low in this pricing model and may include cost for updates, maintenance, upgrades, and patches. Some vendors do offer premium support services, which come for an extra price.
  • Commercial open source: Not relevant for Conversation Miner
    The customer can acquire the software free of cost without having to incur any upfront license fee. As a customer, you’re solely responsible for the ongoing maintenance, upgrading, customization, and troubleshooting of the application to meet your specific needs. You are on your own for providing end-user support, since you are not locked in with a vendor-supplied software solution.

Conversation Miner - cost of customization:

If you need specific features in your software catering to your specific business requirements, the vendor will charge customization cost, depending on your needs and feature requirement. Ideally customization cost is more complex to calculate compared to licensing cost.

Some apps allow you to easily combine data from multiple sources, without any complicated query requirements, while some others can be embedded into different applications to provide enhanced reporting. If you seek products that support customizable dashboards and predictive analysis to identity possible trends and facilitate decision making, you may have to pay higher for all the customization features.

Additionally, the following factors may affect the cost of customization:
  • User interface changes
  • Configurable dashboards
  • Data elements required for tracking
  • Forms to collect additional data
  • Dashboard, management and operational reports that are needed.
  • Workflows and how complex they are.
  • Forms to collect additional data.
Here are some questions to answer: How much customization is needed? How many system you want to integrate to? Does your company work like industry standars or has it's own customize processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

  • Minimal customization - integrate with 1-2 systems: $2,500
  • Standard customization - integrate with 3-5 systems: $10,000
  • Fully customized system - integrate with more than 5 systems: $25,000

Conversation Miner - cost of data migration: Relevant for Conversation Miner

Most companies opt for data migration services from a vendor, which raises the cost of product ownership. If you choose to transfer data on your own, you can avoid paying the cost of data migration.
Data migration cost depends on the amount of data to be transferred, your current software, availability of migration tools, complexity of data, and gaps between the existing system and the new system.

If your data is stored in excel spreadsheets, then it may incur you a lot of time and money to migrate data from excel.
By involving a software services provider in data migration, you are asking them to offer additional services, for which you may have to pay extra.

As a rule of thumb the cost of data migration depents on how many records you want to migrate. Records can include number of Customers, invoices, financial transactions, products, versions, etc. Here is a list you can use as a rule of thumb:

  • 1,000 records: $500
  • 10,000 records: $2,500
  • 100,000 records: $10,000
  • 1,000,000+ records: $25,000

Conversation Miner - cost of training: Relevant for Conversation Miner

As a software buyer, you are required to pay extra for in-person training, though some vendors offer web-based training as part of the package. Training cost may involve end-user training, video/self training, group training, department training, and train the trainer.

Training cost derived from the training approach that you select for your organization:
  • End-user training.
  • Group/Department training.
  • Video /self training.
  • Train the trainer approach.

Here are some questions to answer: How many training groups (different departments, usages, type of users) are needed?

In order to calculate the cost of training you can use the following estimates:

  • 1-2 Training Sessions: $500
  • 3-4 Training Sessions: $1,500
  • 5-7 Training Sessions: $2,500
  • 8-10 Training Sessions: $5,000

Cost of Hardware & IT: - Relevant for Conversation Miner

This can be a major expense for on-premise software buyers that need their own servers and other infrastructure to install the solution. This may be a costlier alternative than cloud solutions. In that case, you may want to go with cloud services that do not involve infrastructural investments and you can rely on the vendor’s web-based solutions.

Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center.

Cost of support for Conversation Miner - An Important Factor:

As a customer investing in a software product, you are looking for constant support, besides the price of the software. Support has become a crucial part of value-based pricing that you are willing to pay as a customer.

There is no use buying a software product and facing inconvenience due to some technical glitches that you know nothing about and are reliant on the vendor to give you a solution. It is crucial that you go for a product from a vendor that provides solutions to ongoing problems.

Shift From Licensing Fee to Subscription Fee Models: - Not relevant for Conversation Miner

In an effort to build more sustained relationships with customers, most software vendors have chosen to offer the managed services model to accommodate changing customer behavior. There has been a significant drop in licensing revenue, thanks to the emergence of software-as-a-service model and downfall of the packaged software.

The new pricing model requires customers to pay little upfront fee and ongoing subscription fee on a monthly basis. The alternate pricing model stretches payments over a period of few years compared to lump-sum licensing fee.

Customers are happy to pay small monthly installments for subscribing to the ongoing support and maintenance services from vendors, without having to pay large upfront payment which can be too much for small businesses.

Compare Conversation Miner pricing to Alternarive Reputation Management solutions:

When comparing Conversation Miner to alternative software tools, on a scale between 1 to 10 Conversation Miner is rated 4, which is less expensive than the average Reputation Management software cost.

How Can We Help?

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