Conversocial Review - why 4.6 stars?
Compare PricingITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 5.6/10 - average cost |
Category: | Team Collaboration -> Conversocial review |
Ranking: | Ranked 28 out of 160 Team Collaboration systems |
Company: | Conversocial |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Conversocial pricing, Conversocial alternatives |
Shlomi Lavi / updated: Aug 02, 2022
Conversocial was founded back in 2009 by Joshua March with a view to help companies manage high-volume customer service over social media.
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Table of Contents
What is Conversocial?
Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform is highly flexible and can be configured according to your workflows and requirements.Conversocial was founded back in 2009 by Joshua March with a view to help companies manage high-volume customer service over social media.
Who is it best for?
Conversocialis suitable for midsize and large industries related to telecom, online shopping and retail and agencies. Tesco, SSE and Avea are some of the clients of Conversocial.Main features and functionalities
Conversocial comes with conversation history, natural language processing, machine learning, prioritization, workflow management, comprehensive safeguards, dashboard, analytics, full data export and integration into CRM and contact center features. It’s easy to assign messages to members and track metrics using this software.What is the actual cost?
ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Conversocial. You can also find here pricing information from Conversocial's website.Pros
- Conversocial supports downloading data for business analysis unlike other similar tools
- Conversocial offers both interactive online and onsite classes for manager and agent training
- The customer support of this social customer service solution offers phone and email support
Cons
- Conversocial’s analytics tool offers very limited number of features and needs improvement
- Conversocial doesn’t support editing user profile information or adding additional data which can be a problem for some users
- The customer support of this social customer service solution doesn’t offer any live chat option for users
How it stacks up?
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List of features
Business Content Sharing
Facebook Integration
Global Content Library
Twitter Integration
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.