Conversocial Review - why 4.6 stars?

Conversocial Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 5.6/10 - average cost
Category: Team Collaboration -> Conversocial review
Ranking:Ranked 28 out of 160 Team Collaboration systems
Company: Conversocial
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Conversocial pricing, Conversocial alternatives
Shlomi LaviShlomi Lavi / updated: Aug 02, 2022

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What is Conversocial?

Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform is highly flexible and can be configured according to your workflows and requirements.

Conversocial was founded back in 2009 by Joshua March with a view to help companies manage high-volume customer service over social media.

Who is it best for?

Conversocialis suitable for midsize and large industries related to telecom, online shopping and retail and agencies. Tesco, SSE and Avea are some of the clients of Conversocial.

Main features and functionalities

Conversocial comes with conversation history, natural language processing, machine learning, prioritization, workflow management, comprehensive safeguards, dashboard, analytics, full data export and integration into CRM and contact center features. It’s easy to assign messages to members and track metrics using this software.

What is the actual cost?

ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Conversocial. You can also find here pricing information from Conversocial's website.

Pros

  • Conversocial supports downloading data for business analysis unlike other similar tools
  • Conversocial offers both interactive online and onsite classes for manager and agent training
  • The customer support of this social customer service solution offers phone and email support

Cons

  • Conversocial’s analytics tool offers very limited number of features and needs improvement
  • Conversocial doesn’t support editing user profile information or adding additional data which can be a problem for some users
  • The customer support of this social customer service solution doesn’t offer any live chat option for users

How it stacks up?

Access a head to head analysis of Conversocial vs alternative software solutions.
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Conversocial
ITQlick rating
4.6/5
Score
81/100
Pricing
5.6/10
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Pricing not available
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16
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Deltek P...
ITQlick rating
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License pricing
Pricing not available
Functionality
6
Textura
ITQlick rating
3.5/5
Score
90/100
Pricing
4.2/10
License pricing
$250 per license
Functionality
5

Frequently Asked Questions (FAQs)

Is it the best Team Collaboration system?

Conversocial is ranked 28 out of 160 software in their category (Team Collaboration systems).

How they are rated on ITQlick?

The rating of Conversocial is 4.6 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Conversocial makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Conversocial can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Conversocial and alternatives?

The most popular alternatives to Conversocial in 2023: Slack, Dropbox, Deltek PM Compass, Textura, CoreconLink. Access the complete competitors analysis here - Conversocial VS Team Collaboration Software alternatives.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Online CRM
Pharmaceutical CRM
Small Business CRM
Social Media
Customer Care
Social Media Management
Hotel CRM

List of features

Business Content Sharing
Facebook Integration
Global Content Library
Twitter Integration

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.