Conversocial Review

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Last updated: Oct 01, 2018

Conversocial Review

ITQlick rating
(3.5/5)

Start up, Small business, Medium business, Large business

Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform i

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What is Conversocial? Updated: Oct 01, 2018

Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform is highly flexible and can be configured according to your workflows and requirements.

Conversocial was founded back in 2009 by Joshua March with a view to help companies manage high-volume customer service over social media.

Conversocial Average Rating -

The rating of Conversocial is 3.5 stars. The rating is based on ITQlick experts review

Conversocial Typical Customers

Conversocialis suitable for midsize and large industries related to telecom, online shopping and retail and agencies. Tesco, SSE and Avea are some of the clients of Conversocial.

Conversocial Features

Conversocial comes with conversation history, natural language processing, machine learning, prioritization, workflow management, comprehensive safeguards, dashboard, analytics, full data export and integration into CRM and contact center features. It’s easy to assign messages to members and track metrics using this software.

Conversocial 3 Pros

  • Conversocial supports downloading data for business analysis unlike other similar tools
  • Conversocial offers both interactive online and onsite classes for manager and agent training
  • The customer support of this social customer service solution offers phone and email support

Conversocial 2 Cons

  • Conversocial’s analytics tool offers very limited number of features and needs improvement
  • Conversocial doesn’t support editing user profile information or adding additional data which can be a problem for some users

Conversocial Alternatives

Sprout Social and HootSuite are the competitors of Conversocial. Sprout Social comes with social media dashboard, performance analyzing, competitor activity monitoring, customer interest discovery and influence scoring features but doesn’t offer support for a wide range of social platform comparing to other similar tools. HootSuite comes with geo-targeting, multiple social network management and custom invoicing app integration features but their contact management feature is weak comparing to other similar tools.

Conversocial Pricing Information

Conversocial’s pricing plans are only available upon request and people interested to try this software can request for a free trial.

Conversocial demo

25 questions to ask the vendor on Conversocial demo


Conversocial Categories

Social Media Management
Customer Care
Social Media
Small Business CRM
Pharmaceutical CRM
Online CRM
Healthcare CRM
Customer Engagement
Complaint Management
Casino CRM
Banking CRM
Hotel CRM

Specifications

Company:
Address: New York City, NY 10011, USA
Website:Conversocial
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux


Conversocial Features

Business Content Sharing
Facebook Integration
Global Content Library
Twitter Integration


Conversocial Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Conversocial
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
16
Fit small business
Fit medium business
Fit large business
Software review
AgoraPulse
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$33 Per month/user
Hosting
Cloud
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
Radian6
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
SocialPilot
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$10 Per month/user
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Televerde
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review