coztel Review - why 3.4 stars?

coztel Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 6.4/10 - high cost
Category: Call Center -> coztel review
Ranking:Ranked 38 out of 240 Call Center systems
Company: coztel
Pricing: starts at $50 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Cloud
Links: coztel pricing, coztel alternatives
Shlomi LaviShlomi Lavi / updated: Jul 23, 2022

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What is coztel?

Coztel is a cloud-based call center software that provides call center solutions to businesses, including inbound, outbound, and blended call centers. The software allows businesses to connect to their customers from anywhere globally, thereby closing the distance barrier. It also offers a multilingual option, allowing people with different languages and cultural backgrounds to communicate without restrictions. Also, Coztel features allow management of time on calls and analysis of campaign progress.

Some significant features of Coztel include time management, campaign management, call recording, and automated call dialing. Coztel, as a company, was founded in 2017. The company has a workforce of 2-10 employees and about 20,000 agents around the world. Coztel is available in 184 countries, but its headquarters is in Manchester, Massachusetts, United States.

Who is it best for?

The typical customers include the following business size: Start up, Small business, Medium business, Large business.

What is the actual cost?

The cost of license starts at $50 per month. ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for coztel. You can also find here pricing information from coztel's website.

Pros

  • Businesses to record call conversation
  • The software integrates with other systems like Zoho CRM and Zendesk
  • It also enables users to manage the time duration of calls
  • There are no language and geographical restrictions with this software

How it stacks up?

Access a head to head analysis of coztel vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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coztel
ITQlick rating
3.4/5
Score
82/100
Pricing
6.4/10
License pricing
$50 per month
Functionality
19
Review
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nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

coztel is ranked 38 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of coztel is 3.4 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, coztel makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently coztel can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between coztel and alternatives?

The most popular alternatives to coztel in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - coztel VS Call Center Software alternatives.

Is coztel right for you or your business?

Coztel is fit for large, medium, and small enterprises across industries like Health Care, BPO, Media and Contact centers. The software has over 1600 customers globally; some of these customers are; Panda Trading Systems, MDS Outsourcing, Sambora Communications Inc, and Mediatricks Innovative Marketing.

List of categories

Communications
Auto Attendant
Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Business Phone Systems
Call Monitoring
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
IVR
PBX Phone Systems

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.