Creatio CRM Review - why 4.8 stars?

Shlomi Lavi / updated: Mar 18, 2022

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What is Creatio CRM?

Creatio CRM is a CRM and process management software designed to improve communication, build knowledge about customers, and boost lead generation. The software manages marketing activities and automate processes using BPM engine and managed and monitor sales cycle, orders, and invoices. Creatio CRM features make it a relevant tool to build customer retention, accelerate service delivery, boost sales, and stay ahead of competitors.

Some of these software features are; low code platform, BPM engine, marketing campaigns, and email marketing. Katherine Kostereva founded Creatio CRM. The company is based in Boston, New York, with an employee size of about 501-1000 persons. Creatio CRM is a 2020 leader in CRM Lead Management in the Gartner Magic Quadrant and has also won the award for the Digital.com 2021 Best Business Process Management Software.

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Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

Creatio CRM pricing includes Sales Creatio Edition and Service Creatio Edition. The Sales Creatio Edition subscription package is sub-sectioned into Team plan, Commerce plan, and Enterprise plan. The Team plan costs $30/user/month for the cloud or $360/user/year when billed annually; the on-site edition costs $300/user/year. The Team plan features opportunity management, out of the box processes, and lead management.

The commerce plan costs $35/user/month for cloud or $420/user/year when billed annually, and costs $600/user/year for on-site edition. The Commerce plan features orders and invoices, product catalog management, and Customer 360° profile. Furthermore, the Enterprise plan costs $60/user/month for the cloud or $720/user when billed annually, and costs $600/user/year on-site plan.

The Enterprise plan features sales forecasting, project management, and channel and fields service. The Sales Creatio Edition also has pricing like the Add-on Creatio Field Sales for cloud at $240/user/year, on-site costs $195/user/year. On the other hand, the Service Creatio Edition plan has other packages like Customer Center and Service Enterprise.

The Customer Center cost $45/user/month for cloud or $540/user/year when billed annually or $420/ user/year for on-site. The Service Enterprise costs $$60/user/month for cloud or $720/user/year when billed annually or on-site for $600/year.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Creatio CRM.

Pros

• The software tracks the activities of visitors on the website
• It has extensive customization capabilities
• Creatio CRM can manage sales of any type
• It allows the use of social media tools and emails to maintain personal communication with customers

How it stacks up?

Access a head to head analysis of Creatio CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Creatio CRM right for you or your business?

The software suits desk staff, customer center representatives, and teams from small, medium, and large businesses in the manufacturing and distribution, transportation and logistics, media and advertising firms, and telecommunications industry. Hershey Ice Cream, Constantia Flexibles, Despotech Engineered Polymer Sheets, and Blue Cross are some of its customers.