Customer Suite Review - why 4.2 stars?

Customer Management Suite Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 4.6/10 - average cost
Category: CRM -> Customer Suite review
Ranking:Ranked 365 out of 605 CRM systems
Company: ACUMATICA
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Cloud
Links: Customer Suite pricing, Customer Suite alternatives
Shlomi LaviShlomi Lavi / updated: Jun 10, 2022

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What is Customer Suite?

Acumatica Customer Management suite is a web based customer management software solution for small and medium businesses. Its capabilities include marketing campaign management, customer service, collaboration, and others. The software was designed and launched by Acumatica Inc headquartered in Washington, United States.

Who is it best for?

Customers of the software mainly include small and medium businesses hailing from diverse industries. Major industries where it can be used include technology and IT services, education, healthcare and hospitality, retail and wholesale, financial services, and others. Some notable clients of the software include SWISSPHONE US, S&S ActiveViewer, and KFC etc.

Main features and functionalities

The software offers various sales automation tools for information flow improvement and reduction in sales cycles. It also focuses on increasing close rates and improving sales efficiency. Integrated marketing tools are offered to manage leads, measure marketing campaign performance, and improve conversions. Its customer service capabilities include case management, knowledge base, and customer service integration.

Other than custom user interface, the software offers dashboard customization, forecasting customization, and customizable forms and fields. For information security, it offers data encryption and security admin profiles. Other important capabilities include multi-currency support, product cataloging, referral tracking, lead tracking, mailing list management, workflow management, and others.

What is the actual cost?

ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Customer Suite. You can also find here pricing information from Customer Suite's website.

How it stacks up?

Access a head to head analysis of Customer Suite vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Customer...
ITQlick rating
4.2/5
Score
62/100
Pricing
4.6/10
License pricing
Pricing not available
Functionality
4
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Customer Suite is ranked 365 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Customer Suite is 4.2 stars out of 5 and the total score is 62 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Customer Suite makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Customer Suite can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Customer Suite and alternatives?

The most popular alternatives to Customer Suite in 2023: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - Customer Suite VS CRM Software alternatives.

List of categories

CRM

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.