Customer Thermometer - Top 4 Alternatives

Customer Thermometer Review
ITQlick Score: 97/100
ITQlick Rating: (4.8/5)
Pricing: 5.8/10 - average cost
Category: Customer Service -> Customer Thermometer -> Customer Thermometer competitors
Ranking:Ranked 1 out of 46 Customer Service systems
Company: Customer Thermometer
Pricing: starts at $29 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Customer Thermometer review, Customer Thermometer alternatives
Shlomi LaviShlomi Lavi / updated: Mar 08, 2022

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This customer survey software competes with other top customer feedback platforms, and its closest alternatives are GetFeedback, Netigate, and Alchemer. Here are how these systems compare to Customer Thermometer.
  • Functionality: The Customer Thermometer features Set your survey (s) to send at a specified time, Lock responses after a specific time, Reminder survey function for non-responders, Master lists feature for managing CSV uploads, Unsubscribe management features, Instant survey design wizard, Icon library, icon playground, Custom icon upload; create your own, Archive for older surveys and blasts, Closed Loop process for customer follow-ups, etc. Compared to its alternatives, the Customer Thermometer has the Context sensitive landing pages feature that lacks close alternatives.
  • Customers/Industries: In terms of industries, Customer Thermometer targets the Transportation and Logistics, IT and Managed Service Providers, Education, Accountancy and Professional Services, Retail and eCommerce, BPO and Outsourcers, Facilities Management, Training Providers, Telco/ISP, and Medical/Social Care industries. Compared to its alternatives, Netigate targets the Building and construction and Automotive industries, Alchemer targets the Education, Healthcare, Non-profits, and Government industries.
  • Cost: Customer Thermometer has a license price starting from $29 per month. Compared to its competitors, all its close alternatives do not have their license plans made public. According to industry expert cost research, Customer Thermometer is cost-rated at 2.9/5. This means it is an average-cost customer satisfaction survey software. The rating system considers softwares rated 1-2 as low-cost, 2.5-3.5 as average-cost, and 4-5 as high cost.
  • Cloud-based/On-premise: In terms of deployment, Customer Thermometer and its alternatives are cloud-based systems.
  • Support: Customer Thermometer and Alchemer offers various support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), and Chat. Netigate and Getfeedback offer similar support channels except for 24/7 (Live rep).
  • Customer Thermometer alternatives - for low budget, SMBs and global businesses

    Here are the top 4 alternatives to Customer Thermometer that are worth checking out: Zoho Support for SMBs, Cisco WebEx Support Center for large size business, Kayako Fusion for growing companies, and CloudCherry for startups and SMBs.

    ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
    Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
    Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
    License pricing license pricing (if provided by the software vendor)
    Functionality
    Review
    Compare
    Customer
    ITQlick rating
    4.8/5
    Score
    97/100
    Pricing
    5.8/10
    License pricing
    $29 per month
    Functionality
    9
    Best for SMBs
    Zoho
    ITQlick rating
    5/5
    Score
    94/100
    Pricing
    3.6/10
    License pricing
    $12 per user/month
    Functionality
    43
    Review
    Best for Enterprise
    Cisco
    ITQlick rating
    3.1/5
    Score
    85/100
    Pricing
    6.6/10
    License pricing
    $13.50 per user/month
    Functionality
    6
    Review
    Growing
    Kayako
    ITQlick rating
    3.3/5
    Score
    80/100
    Pricing
    3.2/10
    License pricing
    $15 per user/month
    Functionality
    26
    Review
    Free version
    CloudCherry
    ITQlick rating
    4/5
    Score
    76/100
    Pricing
    5.4/10
    License pricing
    Has a free version
    Functionality
    18

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.