CustomerICare Live Chat Review - why 4 stars?

CustomerICare Live Chat Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 8.6/10 - high cost
Category: Chat -> CustomerICare Live Chat review
Ranking:Ranked 23 out of 45 Chat systems
Company: Customericare
Pricing: starts at $12 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: CustomerICare Live Chat pricing, CustomerICare Live Chat alternatives
Shlomi LaviShlomi Lavi / updated: Feb 23, 2022

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What is CustomerICare Live Chat?

CustomerICare Live Chat is a customer live chat solution for businesses of all sizes. It offers such capabilities as geo-tagging, customizable branding, visitor tagging, and others. The software was designed and launched by CustomerICare headquartered in Poland.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries and domains where it can be used include retail and wholesale, financial and legal services, healthcare and hospitality, media and entertainment, and others. Some notable clients of the software include Multimedia Polska, BTS Training & Consultancy, FM Group, and others.

Main features and functionalities

The software comes with the facility of multi-chat which allows live chat with several website visitors at the same time. This increases the ROI and helps in the reduction of customer service costs. The software also offers real-time monitoring of the website visitors and allows inviting them to chat.

CustomerICare Live Chat offers chat windows customization to change the color, forms, and overall feeling of the chat. It comes with pre-written scripts for quick responses during the chat. Other important capabilities of the platform include live chat ratings, SSAL encryption, geo-tagging, customizable branding, offline forms, and others.

What is the actual cost?

The cost of license starts at $12 per license. ITQlick pricing score is 8.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for CustomerICare Live Chat.

How it stacks up?

Access a head to head analysis of CustomerICare Live Chat vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Customer...
ITQlick rating
4/5
Score
77/100
Pricing
8.6/10
License pricing
$12 per license
Functionality
29
Compare
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review

Frequently Asked Questions (FAQs)

Is it the best Chat system?

CustomerICare Live Chat is ranked 23 out of 45 software in their category (Chat systems).

How they are rated on ITQlick?

The rating of CustomerICare Live Chat is 4 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, CustomerICare Live Chat makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access CustomerICare Live Chat on your mobile/smart phone.

Differences between CustomerICare Live Chat and alternatives?

The most popular alternatives to CustomerICare Live Chat in 2024: Olark, Pure Chat, Chatra, WhosOn, BirdEye. Access the complete competitors analysis here - CustomerICare Live Chat VS Chat Software alternatives.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Lead Generation
Mac CRM
Online CRM
Real Estate CRM
Small Business CRM
Website Monitoring

List of features

CRM
eCommerce
Retail & POS
Retail

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.