CustomerSure Review - why 4.3 stars?

CustomerSure Review
ITQlick Score: 53/100
ITQlick Rating:
Pricing: 6.8/10 - high cost
Category: Survey Software -> CustomerSure review
Ranking:Ranked 39 out of 45 Survey Software systems
Company: CustomerSure
Pricing: starts at $39 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: CustomerSure pricing, CustomerSure alternatives
Shlomi LaviShlomi Lavi / updated: Oct 23, 2019

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What is CustomerSure?

CustomerSure is a customer feedback management solution for businesses of all sizes. Its capabilities include feedback surveys, service dashboard, review publishing, and others. The software was designed and launched by CustomerSure Ltd headquartered in United Kingdom.

Who is it best for?

Customers of the software include businesses of all sizes and a variety of types. Major industries where it can be used include retail and wholesale, marketing and advertisement, recruitment and HR consultancy, B2B services, e-commerce, financial services, and others. Some notable clients of the software include Get Busy Store, Ewan Bramley Dental Care, and Silverstone Building Consultancy etc.

Main features and functionalities

The software helps in keeping track of customer feedback through satisfaction surveys. Other than using the pre-loaded templates of these surveys, new and customized surveys can also be created. It also helps in the identification of specific customer needs and taking of direct action form the customer service dashboard.

CustomerSure allows publishing of customer feedback directly on the website for enhanced customer engagement. Complaints and feedback with low score can be filtered to spot the problems and fix them. Other important capabilities include data drilling-down, individual scores and feedback, and data import and export etc.

What is the actual cost?

The cost of license starts at $39 per user/month. ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for CustomerSure.

How it stacks up?

Access a head to head analysis of CustomerSure vs alternative software solutions.
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Score
Pricing
License pricing
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CustomerSure
ITQlick rating
4.3/5
Score
53/100
Pricing
6.8/10
License pricing
$39 per user/month
Functionality
4
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Typeform
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6/10
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Sage Est...
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14
Sage 300...
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4.1/5
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License pricing
$14,000 per license
Functionality
30

Frequently Asked Questions (FAQs)

Is it the best Survey Software system?

CustomerSure is ranked 39 out of 45 software in their category (Survey Software systems).

How they are rated on ITQlick?

The rating of CustomerSure is 4.3 stars out of 5 and the total score is 53 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, CustomerSure makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently CustomerSure can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between CustomerSure and alternatives?

The most popular alternatives to CustomerSure in 2023: PlanSwift, Typeform, Sage Estimating, Sage 300 Construction, Alchemer. Access the complete competitors analysis here - CustomerSure VS Survey Software Software alternatives.

List of categories

CRM

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.