CXM Recording - Top 4 Alternatives (May 2022)

CXM Recording and Quality Monitoring Review
ITQlick Score: 80/100
ITQlick Rating: (3.7/5)
Pricing: 3.4/10 - low cost
Category: Call Center -> CXM Recording -> CXM Recording competitors
Ranking:Ranked 52 out of 240 Call Center systems
Company: CXM
Pricing: starts at $9,600 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: CXM Recording review, CXM Recording alternatives
Shlomi LaviShlomi Lavi / updated: May 28, 2022

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The two main competitors of CXM include Newfies dialer and VCC Live. Newfies dialer is a cloud-based call center solution just like CXM. CXM is a product of Star2Billing which was founded in 2009 and based in Spain whereas CXM is a product of Creedenz which was founded in 2012 and based in the United States.

CXM offers support to online, during the business hours and via a 24/7 live rep while Newfies Dialer offers support online and during the business hours. Newfies Dialer offers training via documentation, live online and in-person but CXM offers training via documentation, webinars, live online and in-person.

Both VCC Live and CXM offers a cloud-based call center solution. CXM is a product of Creedenz which was founded in 2012 and based in the United States and in comparison VCC Live is a product of VCC Live which was founded in 1999 and Hungary.

VCC Live offers support online and via 24/7 live rep and on the other hand CXM offers support online, during the business hours and via a 24/7 live rep. Both VCC Live and CXM offers training via documentation, webinars, live online and in-person.

CXM Recording alternatives - for low budget, SMBs and global businesses

Here are the top 4 alternatives to CXM Recording that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.