CXM Recording - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Sep 01, 2021

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The two main competitors of CXM include Newfies dialer and VCC Live. Newfies dialer is a cloud-based call center solution just like CXM. CXM is a product of Star2Billing which was founded in 2009 and based in Spain whereas CXM is a product of Creedenz which was founded in 2012 and based in the United States.

CXM offers support to online, during the business hours and via a 24/7 live rep while Newfies Dialer offers support online and during the business hours. Newfies Dialer offers training via documentation, live online and in-person but CXM offers training via documentation, webinars, live online and in-person.

Both VCC Live and CXM offers a cloud-based call center solution. CXM is a product of Creedenz which was founded in 2012 and based in the United States and in comparison VCC Live is a product of VCC Live which was founded in 1999 and Hungary.

VCC Live offers support online and via 24/7 live rep and on the other hand CXM offers support online, during the business hours and via a 24/7 live rep. Both VCC Live and CXM offers training via documentation, webinars, live online and in-person.

2021's Top CXM Recording Alternatives

Here are the top 4 alternatives to CXM Recording that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
CXM
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Review
CXM review
Compare
CXM Vs Nextiva
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Review
Nextiva review
Compare
Nextiva Vs CXM
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Review
CenterWare review
Compare
CenterWare Vs CXM
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
8x8 review
Compare
8x8 Vs CXM
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13
Review
Parakeet review
Compare
Parakeet Vs CXM

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs CXM Recording and Quality Monitoring

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, CXM Recording and Quality Monitoring can be used on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs CXM Recording and Quality Monitoring

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs CXM Recording and Quality Monitoring

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs CXM Recording and Quality Monitoring

5. TouchStar Dialler

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, CXM Recording and Quality Monitoring can be used on the cloud. TouchStar Dialler is considered same cost to implement (Pricing not available) as CXM Recording and Quality Monitoring, both with a pricing score of 3.4.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs CXM Recording and Quality Monitoring

6. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs CXM Recording and Quality Monitoring

7. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs CXM Recording and Quality Monitoring

8. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs CXM Recording and Quality Monitoring

9. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, CXM Recording and Quality Monitoring can be used on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs CXM Recording and Quality Monitoring

10. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs CXM Recording and Quality Monitoring

11. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, CXM Recording and Quality Monitoring can be used on the cloud. inContact Cloud Contact Center is considered same cost to implement ($100 per user/month) as CXM Recording and Quality Monitoring, both with a pricing score of 3.4.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs CXM Recording and Quality Monitoring

12. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, CXM Recording and Quality Monitoring can be used on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs CXM Recording and Quality Monitoring

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, CXM Recording and Quality Monitoring can be used on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than CXM Recording and Quality Monitoring with a score of 3.4.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs CXM Recording and Quality Monitoring

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.