Cybex Enterprise Retail Suite Review - why 4.8 stars?

Cybex Enterprise Retail Suite Review
ITQlick Score: 80/100
ITQlick Rating: (4.8/5)
Pricing: 6/10 - average cost
Category: Retail & POS -> Cybex Enterprise Retail Suite
Ranking:Ranked 171 out of 430 Retail & POS systems
Company: Cybex Systems
Pricing: starts at $100 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Cybex Enterprise Retail Suite pricing, Cybex Enterprise Retail Suite alternatives

Shlomi LaviShlomi Lavi / updated: Oct 04, 2022

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What is Cybex Enterprise Retail Suite and its features?

Cybex Enterprise Retail Suite is an enterprise retail system that can help retailers with 5 to 300 retail stores. The complete retail suite offers inventory management, POS, distribution, warehouse management, merchandising, customer traffic, eCommerce and other necessary retail functions. The leading-edge technology used in this suite provides better scalability, flexibility and is also easy to use.

Cybex Systems, the company behind Cybex Enterprise Retail Suite, was founded back in 1986. Cybex Enterprise Retail System is a flagship product of Cybex Systems and it offers some innovative technology and designs that are not seen in other similar tools.

What is Cybex Enterprise Retail Suite rating?

The rating of Cybex Enterprise Retail Suite is 4.8 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Cybex Enterprise Retail Suite?

Cybex Enterprise Retail Suite is specifically designed for retail companies involved with sporting, footwear and clothing goods. Mid-tier retailers with 5 to 300 retail stores can use this complete retail suite. CVC LTD and Skywalker Ltd are some of the clients of Cybex Enterprise Retail Suite.

Is it easy to use?

Yes, Cybex Enterprise Retail Suite makes it fairly easy to use. This product is user friendly and intuitive.

Is Cybex Enterprise Retail Suite cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Cybex Enterprise Retail Suite on your mobile/smart phone.

Is Cybex Enterprise Retail Suite the best Retail & POS system?

Cybex Enterprise Retail Suite is ranked 171 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Cybex Enterprise Retail Suite works as a complete retail suite with head office, POS, customer traffic, financials integration, merchandise assortment plan, business intelligence, sales audit, customer marketing, merchandising, warehouse management, eCommerce and sales order features.

The business intelligence feature can help users with operation management, labor management, distribution and resource planning, improve resource utilization and reduced inventory. Other notable features of BI are BI data warehouse, ad-hoc queries, rich analysis capabilities, templates and action tools.

The CRM part of this solution offers campaign management, marketing events, customer segmentation and rank and customization features. Users can enjoy data mining and analytics, promotion planning, customer management and advanced query selection features using the CRM tool.

The sales audit part offers trickle polling of POS data, bank deposit reconciliation, loss prevention analysis, role-based security, improved internal controls and increased productivity features.

What are Cybex Enterprise Retail Suite's pros? (5 Pros)

  • Cybex Enterprise Retail Suite is great for retailers with 5 to 300 retail stores
  • Cybex Enterprise Retail Suite supports fully integrated accounting for general ledger, accounts receivable and accounts payable
  • The enterprise retail suite of Cybex offers business intelligence feature unlike other similar tools
  • The enterprise retail suite uses a SQL server database to give you easy access to your data
  • The enterprise retail suite offers phone and online customer support and full training manuals if needed

What are Cybex Enterprise Retail Suite's cons? (5 cons)

  • Cybex Enterprise Retail Suite doesn’t offer any mobile dedicated app for iOS or Android devices
  • Cybex Enterprise Retail Suite doesn’t offer job scheduling features like other similar tools
  • The customer support of Cybex Enterprise Retail Suite doesn’t offer any 24/7 live phone support
  • The enterprise retail suite doesn’t offer any free demo like other similar tools
  • The enterprise retail suite is only available in English and French as of this time

Who are their main alternatives?

The key competitors of Cybex Enterprise Retail Suite are Teamwork Retail and IVend.

Teamwork Retail provides a cloud based retail management system which supports mobile devices for both point of sale and application management. The product can be integrated with leading ERP systems and also interfaces with e-commerce platforms for online shopping requirements. Its main features include customer management & loyalty programs, purchasing & inventory management, as well as shipping & receiving. There is also an employee management module which includes time & attendance.

Cybex Enterprise Retail Suite on the other hand is also cloud based with similar features, but includes separate modules to handle store operations and the retail chain headquarters back office requirements. However it provides additional options such as merchandise planning, warehouse management, as well as sales auditing to improve inventory allocations to match with customer demand. There is also a marketing module to handle customer sales & promotions.

IVend in comparison provides most of the core features of Cybex Enterprise Retail Suite, but is available as an integrated solution unlike Cybex Enterprise Retail Suite. It also includes APIs for integration to third party applications, and its loyalty program provides mobile QR codes which can be redeemed at stores for rewards & discounts. Additionally there are analytic tools with dashboards to track sales performance, customer buying patterns as well as operational KPIs.

Cybex Enterprise Retail Suite however includes its own report management system, but unlike IVend provides a CRM system for customer management. There are also additional options for customer service tracking, inventory planning and distribution as well.

What is the cost of Cybex Enterprise Retail Suite?

The cost of license starts at $100 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Cybex Enterprise Retail Suite. You can also find here pricing information from Cybex Enterprise Retail Suite's website.

What should you ask Cybex Systems during a demo session? (65 questions)

Schedule a demo with Cybex Enterprise Retail Suite and access 65 must ask questions for the vendor while watching Cybex Enterprise Retail Suite in action.

List of categories

Clothing Store Inventory POS
Florist POS Systems
Furniture Store POS
Gift Shop POS
iPad POS
Jewelry Store POS
Merchandising POS
Rental
Retail Analytics POS
Retail CRM POS
Retail Customer Management
Retail Inventory POS

List of features

Billing/Invoicing
Campaign Management
Customer Database
Sales Forecasting
Sales Reports

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.