Demandware Review

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Last updated: Nov 02, 2019

Demandware Review

ITQlick rating
(4/5)

Starting from $26 per user/month

Salesforce Commerce Cloud, which was previously known as Demandware, is a cloud-based AI-powered eCommerce platform. The software helps users attract more customers, especially B2B customers.

  • Categories :

    • Sales

Shlomi Lavi / updated: Nov 02, 2019

What is Demandware?

Salesforce Commerce Cloud, which was previously known as Demandware, is a cloud-based AI-powered eCommerce platform. The software helps users attract more customers, especially B2B customers. Salesforce Commerce Cloud accomplishes this by bringing together some of the key functionalities such as business intelligence, mobile fast POS, order management, online store, multi-store management, as well as SEO management.

Salesforce Commerce Cloud is currently being offered by Salesforce which is an American based company. Salesforce acquired this software after purchasing it from Demandware Inc. in 2016. Salesforce has won several awards, some of which include Fortune Most Admired Companies 2013-2019 and Forbes Most Innovative Companies in the World 2018.

Average Rating -

The rating of Demandware is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Demandware 3 Pros

  • Easily customizable without need to code.
  • Has a vast range of features, hence more functionalities.
  • Training is easily available on many resources.

Demandware 2 Cons

  • Price is a little higher than other alternatives.
  • Can be quite hard to use and learn for beginners.

Competitors & Alternatives

The two main competitors of Salesforce Commerce Cloud include Magento and Shopify Magento is designed to serve businesses of any size, from the small businesses to large enterprises, whereas Salesforce Commerce Cloud is a suitable tool for small business and mid-sized business. Some unique features of Magento include behavior tracking, campaign analysis, and calendar management, whereas some unique features of Salesforce Commerce Cloud include activity tracking, budgeting, and lead management.

Magento has a 4.2 rating while Salesforce Commerce Cloud stands at 4.4 in accordance with the online reviews. According to the online reviews, Shopify has a 4.6 rating whereas Salesforce Commerce Cloud has a 4.4 rating.

While Shopify is suitable for freelancers and businesses of all sizes, Salesforce Commerce Cloud is tailored for small business and mid-sized business. Salesforce Commerce Cloud stands a higher chance of promoting business growth than Shopify due to the AI-powered tools and its vast functionalities and more so the lead management feature.

Demandware Pricing Information

The cost of license starting from $26 per user/month. The experts at ITQlick has reviewed Demandware pricing and gave the software a total cost of ownership (TCO) rating of 5.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Demandware in action

Is it the right software for you?

Salesforce Commerce Cloud is a suitable tool for small business and mid-sized business. This software can hugely benefit companies with an online presence as it offers an e-commerce platform that provides customer relationship management. Some of its customers include KONE, Adidas, AWS, Farmers Insurance, BOGGI Milano, and USbank.

Demandware Categories

Sales

Specifications

Company:
Address: East St S, Burlington, MI
Website:https://www.salesforce.com/products/commerce-cloud/overview/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Demandware Features

Data Import/Export
Basic Reports
Online Customer Support

Demandware Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Demandware
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$26 per user/month
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
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2/10
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$12 per user/month
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ITQlick Score
91/100
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4.4/10
License pricing license pricing (if provided by the software vendor)
$33 per user/month
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
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