Desk-com Review - why 4.2 stars?

Desk-com Review
ITQlick Score: 90/100
ITQlick Rating:
Pricing: 2.8/10 - low cost
Category: Help Desk -> Desk-com review
Ranking:Ranked 6 out of 210 Help Desk systems
Company: Salesforce.com
Pricing: starts at $25 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Desk-com pricing, Desk-com alternatives
Shlomi LaviShlomi Lavi / updated: Apr 18, 2022

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What is Desk-com?

Desk.com is a convenient all-in one solution for handling customer support.

Desk.com was created by the company of the same name which was founded in 2009. The first version was released in the following year. The company is committed to creating tools that provide excellent customer support.

Who is it best for?

Desk.com can support start ups to big companies in various industries that require customer support. Some of Desk.com clients include iHeartRadio, Trip A Deal, SoundCloud and Boloco.

Main features and functionalities

Desk.com offers a call tracking and a universal inbox where users can access all communications from customers including e-mail, chat and messages from Facebook and Twitter.

A self help site where customers can get answers to frequently asked questions can be easily created without the help of an IT specialist. Cases can be managed conveniently by automatically setting priorities and allocating a responsible agent or group.

What is the actual cost?

Desk-com offers four license pricing options; Essentials, Sales Professional, Service Professional, and Marketing Cloud Account Engagement.
  • Essentials start at $25 per user per month (billed annually).
  • Sales Professional starts at $75 per user per month (billed annually).
  • Service Professional starts at $75 per user per month (billed annually).
  • Marketing Cloud Account Engagement starts at $1,250 per month for 10,000 contacts (billed annually).

ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Desk-com. You can also find here pricing information from Desk-com's website.

Pros

  • Desk-com offers an optimal reporting system
  • Desk.com is integrated with Salesforce, allowing synchronization between sales and customer support teams
  • The software offers optimal email-to-case and web-to-case capabilities
  • A cost effective solution that every business can afford
  • Users can see all of the client information on one page

Cons

  • The software can be complex and it does not come with out-of-box customization
  • Social media integration is only limited to Twitter and Facebook

How it stacks up?

Access a head to head analysis of Desk-com vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
35
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Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Desk-com is ranked 6 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Desk-com is 4.2 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Desk-com makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Desk-com can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Desk-com and alternatives?

The most popular alternatives to Desk-com in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Desk-com VS Help Desk Software alternatives.

Is Desk-com right for you or your business?

Services agents seeking a help desk system that enables them to help customers discover the answers they need across every channel and empower themselves with the greatest responses to client inquiries will fit well with Desk-com. The software has customers like IBM, ENGIE, Mercedes-Benz, Herman Miller, etc.

List of categories

Call Monitoring
Banking CRM
Call Center
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM

List of features

Email Integration
Incident / Request Management
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Case Management
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Multi-Channel Marketing

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.