Desk-com Review - why 4.2 stars?

Shlomi Lavi / updated: Apr 18, 2022

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What is Desk-com?

Desk.com is a convenient all-in one solution for handling customer support.

Desk.com was created by the company of the same name which was founded in 2009. The first version was released in the following year. The company is committed to creating tools that provide excellent customer support.

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Who is it best for?

Desk.com can support start ups to big companies in various industries that require customer support. Some of Desk.com clients include iHeartRadio, Trip A Deal, SoundCloud and Boloco.

Main features and functionalities

Desk.com offers a call tracking and a universal inbox where users can access all communications from customers including e-mail, chat and messages from Facebook and Twitter.

A self help site where customers can get answers to frequently asked questions can be easily created without the help of an IT specialist. Cases can be managed conveniently by automatically setting priorities and allocating a responsible agent or group.

What is the actual cost?

Desk-com offers four license pricing options; Essentials, Sales Professional, Service Professional, and Marketing Cloud Account Engagement.

• Essentials start at $25 per user per month (billed annually).
• Sales Professional starts at $75 per user per month (billed annually).
• Service Professional starts at $75 per user per month (billed annually).
• Marketing Cloud Account Engagement starts at $1,250 per month for 10,000 contacts (billed annually).

ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Desk-com. You can also find here pricing information from Desk-com's website.

Pros

• Desk-com offers an optimal reporting system
• Desk.com is integrated with Salesforce, allowing synchronization between sales and customer support teams
• The software offers optimal email-to-case and web-to-case capabilities
• A cost effective solution that every business can afford
• Users can see all of the client information on one page

Cons

• The software can be complex and it does not come with out-of-box customization
• Social media integration is only limited to Twitter and Facebook

How it stacks up?

Access a head to head analysis of Desk-com vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Desk-com right for you or your business?

Services agents seeking a help desk system that enables them to help customers discover the answers they need across every channel and empower themselves with the greatest responses to client inquiries will fit well with Desk-com. The software has customers like IBM, ENGIE, Mercedes-Benz, Herman Miller, etc.