Desk-com - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: May 08, 2021

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The main competitors for Desk.com are Zendesk and Freshdesk.

Zendesk’s help desk solution includes features for ticket management as well customer self service. This is based on a knowledge base which can address common problems and it can be accessed via a customer portal or through community forums as well. Additionally Zendesk can be accessed via mobile devices and integrates with social media networks. The product also supports in built voice support with a virtual contact center or it can be integrated with a company’s existing telephony solution.

Desk.com on the other hand is developed by Salesforce and includes similar features including logging and communicating with clients on support tickets through a variety of channels. The product supports workflow automation using configurable rules to handle assignment of the right agent to a given issue, as well as escalation where required. Additionally Desk.com supports multi-lingual support and provides customer surveys to rate the support team.

Then there is Freshdesk which includes automated solution recommendation based on tickets raised, as well as Service Level Agreements to target support performance metrics for service levels. The product can be customized to meet business requirements and also provides ready integration to a number of business productivity tools. Another unique feature is its gamification option to incentivize support agents for improved service, and recognize and reward them based on achievement.

While Desk.com does not support these features currently, it does includes an analytics package for performance monitoring, as well as analysis of product problems to determine improvements or new features to aid the development effort.

2021's Top Desk-com Alternatives

Here are the top 4 alternatives to Desk-com that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, JIRA Service Desk for growing companies, and Agent.ai Software for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for Enterprise
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Growing
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review
Free version
Agent.ai
ITQlick rating
3.6/5
Score
79/100
Pricing
3.4/10
License pricing
$0.05 per month
Functionality
3

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, Desk-com can be used on-premises and on the cloud. Freshdesk, with a pricing score of 2 is considered less expensive to implement than Desk-com with a score of 2.8.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features). compare head to head: Freshdesk Vs Desk-com

2. Zoho Desk - Best for Large Business

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, Desk-com can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Desk-com with a score of 2.8.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features). compare head to head: Zoho Desk Vs Desk-com

3. JIRA Service Desk - Best for Growing Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, Desk-com can be used on-premises and on the cloud. JIRA Service Desk, with a pricing score of 2 is considered less expensive to implement than Desk-com with a score of 2.8.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features). compare head to head: JIRA Service Desk Vs Desk-com

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is an alternative Help Desk software, Agent.ai Software used on the cloud, Desk-com can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered more expensive to implement than Desk-com with a score of 2.8.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features). compare head to head: Agent.ai Software Vs Desk-com

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, Desk-com can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Desk-com with a score of 2.8.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features). compare head to head: FuseDesk Vs Desk-com

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, Desk-com can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Desk-com with a score of 2.8.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features). compare head to head: Integria IMS Vs Desk-com

7. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, Desk-com can be used on-premises and on the cloud. TeamSupport, with a pricing score of 2 is considered less expensive to implement than Desk-com with a score of 2.8.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features). compare head to head: TeamSupport Vs Desk-com

8. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, Desk-com can be used on-premises and on the cloud. Freshservice, with a pricing score of 2 is considered less expensive to implement than Desk-com with a score of 2.8.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features). compare head to head: Freshservice Vs Desk-com

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, Desk-com can be used on-premises and on the cloud. OnTime Help Desk, with a pricing score of 4 is considered more expensive to implement than Desk-com with a score of 2.8.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features). compare head to head: OnTime Help Desk Vs Desk-com

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, Desk-com can be used on-premises and on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered more expensive to implement than Desk-com with a score of 2.8.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features). compare head to head: AffinityLive Sync Vs Desk-com

11. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, Desk-com can be used on-premises and on the cloud. devContact, with a pricing score of 2 is considered less expensive to implement than Desk-com with a score of 2.8.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features). compare head to head: devContact Vs Desk-com

12. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, Desk-com can be used on-premises and on the cloud. Deskero, with a pricing score of 3.6 is considered more expensive to implement than Desk-com with a score of 2.8.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features). compare head to head: Deskero Vs Desk-com

13. Kaseya VSA

Kaseya VSA is an alternative Help Desk software, Kaseya VSA installed on-premises or used cloud based, Desk-com can be used on-premises and on the cloud. Kaseya VSA, with a pricing score of 2 is considered less expensive to implement than Desk-com with a score of 2.8.

Kaseya VSA is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Kaseya offers 7 main features). compare head to head: Kaseya VSA Vs Desk-com

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.