Desk-com - Top Competitors (Apr 2022)

Desk-com Review
ITQlick Score: 90/100
ITQlick Rating:
(4.2/5)
Pricing: 2.8/10 - low cost
Category: Help Desk -> Desk-com review -> Desk-com competitors
Ranking:Ranked 5 out of 209 Help Desk systems
Company: Salesforce.com
Pricing: starts at $25 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Desk-com review, Desk-com alternatives
Shlomi LaviShlomi Lavi / updated: Apr 18, 2022

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Desk-com VS Alternatives in 2022

Desk-com competes with other help desk systems like Zoho Desk, Zendesk Support Suite, and Freshdesk. We will compare these help desk systems in some specific aspects below.
  • Functionality: Desk-com offers features like a Customer Experience, Case Management, Automated Support & Workflows, Alerts/Escalation, Appointment Management, Audit Trail, Automated Routing, Blended Call Center, Email Integration, Incident/Request Management, Reporting, Self Service Portal, etc. Zoho Desk offers features like Email Ticketing, Customer Management (available in Desk-com), Help Center, Private Knowledge Base, Predefined SLAs, Macros, Multi-language Help Desk, Mobile Apps, Email Support, Public Knowledge Base, SLAs & Escalations, Workflows, etc. Zendesk Support Suite offer features like Ticketing System, Messaging Across Web, Mobile & Social, Email (available in Desk-com), Voice, SMS, & Live Chat Support, Automations & workflows, AI-powered Automated Answers, Unified Agent Workspace, Reporting & Analytics, etc. Freshdesk offers features like Ticketing, Collaborations, Automations, Help Widget, Reporting, and Analytics (available in Zendesk), Security, Integrations, Email & Social Ticketing, Knowledge Base, Ticket Trend Report, Datacenter Location, Team Collaboration, Automations, Custom SSL, Customer Fields, etc.
  • Customers/Industries: Desk-com targets Financial Services, Healthcare & Life Sciences, Higher Education, Primary & Secondary Education, Philanthropy, Nonprofit, etc. Desk-com has customers like American Water, Priority Health, Mindbody, etc. Zoho Desk targets Education, E-commerce, Telecom, Finance, Hospitality, IT/ITES Services, Insurance, SaaS, etc. Zoho Desk has customers like Mercedes-Benz, Cartika Web Enabling Business, Bernard Health, etc. Zendesk Support Suite targets Education, Energy, Financial Services, Government, Healthcare, Industrial, Print & Web Publishing, etc. Zendesk has customers like Polaris, Siemens, Grubhub, Instacart, Mailchimp, Shopify, Homebridge, BoxyCharm, Udacity, Chupi, etc. Freshdesk targets Retail & E-commerce, Travel & Hospitality, Software & IT, Online-first, etc. Customers like Freshdesk Hamleys, Pearson, Bridgestone, Rightmove, Lesley University, PharmEasy, MISA client, Trainline, University of Sydney, Shiptime, Cinnamon hotels, PhonePe, and Pearson use Freshdesk.
  • Cost: Desk-com starts at $25 per user per month (billed annually), with a free trial. Zoho Desk stats at $12 per agent per month billed annually, with a free trial. Zendesk Support Suite starts at $49 per agent per month billed annually, with a free trial. Freshdesk starts at $15 per agent per month (billed annually) and $18 monthly.
  • Cloud-based/On-premise: Desk-com and all its alternatives are cloud-based.
  • Popularity: Freshdesk is a privately held company and trusted by 50,000+ businesses in 120+ countries where customers are served. Zendesk is publicly traded on the NYSE under the ZEN symbol. With over 160,000 businesses using its help desk system solutions.
  • Scalability: Desk-com and all its alternatives can accommodate organizations of all sizes.
  • Support: Desk-com and all its alternatives offer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.

Desk-com alternatives - for small & large Business

Here are the top 4 alternatives to Desk-com that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, JIRA Service Desk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
35
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
JIRA Ser...
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$7.50 per user/month
Functionality
10
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.