Deskero Review - why 3.5 stars?

Deskero Review
ITQlick Score: 85/100
ITQlick Rating: (3.5/5)
Pricing: 3.6/10 - low cost
Category: Help Desk -> Deskero
Ranking:Ranked 12 out of 207 Help Desk systems
Company: NABRA LTD
Pricing: starts at $12 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Deskero pricing, Deskero alternatives

Shlomi LaviShlomi Lavi / updated: Aug 21, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Deskero?

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity & reporting, public portal, total integration, and perfect security. The ticketing management feature enables the users to cluster, tag and organize tickets from the help desk using predefined rules.

Deskero is a product of Deskero (Nabra Ltd) Company founded in 2012 in the United Kingdom. Supported operating systems include Windows, Android, Linux, Mac, iPhone/iPad, Web-based as well as Windows Mobile.it provides Online, Business Hours, and 24/7 (Live Rep) customer support. The software gives the users chart ticket which enables them to various support queries through a chart.

What is Deskero rating? ()

The rating of Deskero is 3.5 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Deskero's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Deskero the best Help Desk?

Deskero is ranked 12 out of 207 software in their category (Help Desk systems).

Who are their main alternatives?

The two main competitors of Deskero software include Streak and TeamSupport. Streak software a cloud-based CRM that is integrated fully within the users Gmail inbox, and that works alongside all other G Suite apps of the user but in comparison, Deskero software is a cloud-based help desk management platform built for all scopes of businesses.

Streak software is a product of Streak Company founded in 2011 in the US whereas Deskero is a product of Deskero Company founded in 2012 in the United Kingdom. Both solutions support Windows, Mac, Linux, iPhone/iPad, and Web-based platforms.

TeamSupport is a cloud-based help desk software modeled to offer B2B Customer Support while Deskero software is a cloud-based help desk management platform built for all scopes of businesses. TeamSupport Software is a product of TeamSupport LLC, but in contrast, Deskero is a product of Deskero Company.

The two solutions are built to serve small, large and medium-sized businesses. TeamSupport software offers Online, and Business Hours support whereas Deskero provides support through Online, Business Hours, and 24/7 (Live Rep) channels.

What is the cost of Deskero?

The Deskero software pricing is categorized as follows:

1. START Plan- the plan starts at $0.00 for the first agent and $4.00 per every extra agent. It contains all the right features to start you off.

2. GROW Plan –At $9.00 per agent /month

3. BUSINESS Plan – At $25.00 per agent/ month

4. PREMIUM Plan – At $90.00 per agent/ month

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Deskero

What should you ask NABRA LTD during a demo session? (65 questions)

Schedule a demo with Deskero and access 65 must ask questions for the vendor while watching Deskero in action. Visit the vendor's website here.

Is it the right software for you?

Deskero software is modeled to serve the help desk management needs of various business scopes including small, large or medium businesses. The software is suitable for companies operating in various languages such as English, German, Hindi, Japanese, Spanish, French and more.

Businesses in markets like Asia, Australia, China, Europe, Brazil, Canada, Japan, Latin America, Germany, and India can use this software.

Deskero's list of categories:

Help Desk
Ticket Management
Chat
Customer Care
Project Reporting

Deskero Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Deskero
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
5
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Deskero review
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Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
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Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
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FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
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Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
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Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.