Deskero Review

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Last updated: Aug 21, 2020

Deskero Review

ITQlick rating
(3.5/5)

Starting from $12 per user/month

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity...

  • Categories (4/5):

    • Help Desk
    • Ticket Management
    • Chat
    • Customer Care

Shlomi Lavi / updated: Aug 21, 2020

What is Deskero Used For?

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity & reporting, public portal, total integration, and perfect security. The ticketing management feature enables the users to cluster, tag and organize tickets from the help desk using predefined rules.

Deskero is a product of Deskero (Nabra Ltd) Company founded in 2012 in the United Kingdom. Supported operating systems include Windows, Android, Linux, Mac, iPhone/iPad, Web-based as well as Windows Mobile.it provides Online, Business Hours, and 24/7 (Live Rep) customer support. The software gives the users chart ticket which enables them to various support queries through a chart.

Average Rating -

The rating of Deskero is 3.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Deskero software include Streak and TeamSupport. Streak software a cloud-based CRM that is integrated fully within the users Gmail inbox, and that works alongside all other G Suite apps of the user but in comparison, Deskero software is a cloud-based help desk management platform built for all scopes of businesses.

Streak software is a product of Streak Company founded in 2011 in the US whereas Deskero is a product of Deskero Company founded in 2012 in the United Kingdom. Both solutions support Windows, Mac, Linux, iPhone/iPad, and Web-based platforms.

TeamSupport is a cloud-based help desk software modeled to offer B2B Customer Support while Deskero software is a cloud-based help desk management platform built for all scopes of businesses. TeamSupport Software is a product of TeamSupport LLC, but in contrast, Deskero is a product of Deskero Company.

The two solutions are built to serve small, large and medium-sized businesses. TeamSupport software offers Online, and Business Hours support whereas Deskero provides support through Online, Business Hours, and 24/7 (Live Rep) channels.

Deskero Pricing Information

The cost of license starting from $12 per user/month. The experts at ITQlick has reviewed Deskero pricing and gave the software a total cost of ownership (TCO) rating of 3.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Deskero in action

Is it the right software for you?

Deskero software is modeled to serve the help desk management needs of various business scopes including small, large or medium businesses. The software is suitable for companies operating in various languages such as English, German, Hindi, Japanese, Spanish, French and more.

Businesses in markets like Asia, Australia, China, Europe, Brazil, Canada, Japan, Latin America, Germany, and India can use this software.

Deskero Categories

Help Desk
Ticket Management
Chat
Customer Care
Project Reporting

Specifications

Company:
Address: Gough Square, London EC4A, United Kingdom
Website:https://www.deskero.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

Deskero Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Deskero
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review