devContact Review - why 4.8 stars?

devContact Review
ITQlick Score: 85/100
ITQlick Rating: (4.8/5)
Pricing: 2/10 - low cost
Category: Help Desk -> devContact
Ranking:Ranked 11 out of 207 Help Desk systems
Company: devContact
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile
Links: devContact pricing, devContact alternatives

Shlomi LaviShlomi Lavi / updated: Nov 02, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is devContact?

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems. The software streamlines support service with its in-built module, which comprises of FAQs for customers to find solutions easily. It also provides a chat-like communication which makes it possible to chat with and resolve customers issue in real-time.

Some key features on devContact are an intuitive issue tracking, push notifications, FAQs & knowledge base, and real-time customer support. The software is developed by devContact LLC, a small-sized company based in Lahore, Pakistan. The company was founded in 2014.

What is devContact rating? ()

The rating of devContact is 4.8 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are devContact's typical customers?

The typical customers include the following business size: Small businesses and start ups.

Is devContact the best Help Desk?

devContact is ranked 11 out of 207 software in their category (Help Desk systems).

What are devContact's pros? (4 Pros)

  • devContact is easy to install and use
  • The ability to create and manage FAQ seamlessly
  • Backed by a responsive customer support team
  • System FAQ tagging also supports ticketing reporting

What are devContact's cons? (2 cons)

  • There are a few minor bugs on the software
  • Links attached in FAQ do not open on some browsers like iOS browser, Safari

Who are their main alternatives?

Popular alternatives to devContact: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync. The full list of competitors can be found here.

What is the cost of devContact?

devContact comprises Free, Pro, and Custom based subscriptions. The free plan comes with 1 application and 1 user account. Also, the Pro plan is priced at $9.99 per month or $119.88 per year; it comes with 5 user accounts, 5 application, bulk action, and triggers & automation. Lastly, the custom plan is based on the number of applications and team members.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for devContact

What should you ask devContact during a demo session? (65 questions)

Schedule a demo with devContact and access 65 must ask questions for the vendor while watching devContact in action.

Is it the right software for you?

devContact is suitable for small business, although it can be used by larger businesses as well. The software can be used in various types of industries, including, hospitality, food & beverage, and distribution.

devContact's list of categories:

Mobile
CRM
Banking CRM
Casino CRM
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Real Estate CRM
Social Media

devContact Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
devContact
ITQlick rating
4.8/5
Score
85/100
Pricing
2/10
License pricing
Pricing not available
Functionality
11
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.