devContact Review

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Last updated: Nov 02, 2020

devContact Review

ITQlick rating
(4.8/5)

Small business

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.

  • Categories (4/11):

    • Mobile
    • CRM
    • Banking CRM
    • Casino CRM

Shlomi Lavi / updated: Nov 02, 2020

What is devContact Used For?

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems. The software streamlines support service with its in-built module, which comprises of FAQs for customers to find solutions easily. It also provides a chat-like communication which makes it possible to chat with and resolve customers issue in real-time.

Some key features on devContact are an intuitive issue tracking, push notifications, FAQs & knowledge base, and real-time customer support. The software is developed by devContact LLC, a small-sized company based in Lahore, Pakistan. The company was founded in 2014.

Average Rating -

The rating of devContact is 4.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business.

devContact 4 Pros

  • devContact is easy to install and use
  • The ability to create and manage FAQ seamlessly
  • Backed by a responsive customer support team
  • System FAQ tagging also supports ticketing reporting

devContact 2 Cons

  • There are a few minor bugs on the software
  • Links attached in FAQ do not open on some browsers like iOS browser, Safari

Competitors & Alternatives

Popular Alternatives to devContact: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync.

devContact Pricing Information

devContact comprises Free, Pro, and Custom based subscriptions. The free plan comes with 1 application and 1 user account. Also, the Pro plan is priced at $9.99 per month or $119.88 per year; it comes with 5 user accounts, 5 application, bulk action, and triggers & automation. Lastly, the custom plan is based on the number of applications and team members.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching devContact in action

Is it the right software for you?

devContact is suitable for small business, although it can be used by larger businesses as well. The software can be used in various types of industries, including, hospitality, food & beverage, and distribution.

devContact Categories

Mobile
CRM
Banking CRM
Casino CRM
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Real Estate CRM
Social Media

Specifications

Company:
Address: USA
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

devContact Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
devContact
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
11
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review