devContact Review - why 4.8 stars?

devContact Review
ITQlick Score: 85/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> devContact review
Ranking:Ranked 13 out of 210 Help Desk systems
Company: devContact
Pricing: starts at $9.99 per month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile
Links: devContact pricing, devContact alternatives
Shlomi LaviShlomi Lavi / updated: May 14, 2022

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What is devContact?

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems. The software streamlines support service with its in-built module, which comprises of FAQs for customers to find solutions easily. It also provides a chat-like communication which makes it possible to chat with and resolve customers issue in real-time.

Some key features on devContact are an intuitive issue tracking, push notifications, FAQs & knowledge base, and real-time customer support. The software is developed by devContact LLC, a small-sized company based in Lahore, Pakistan. The company was founded in 2014.

Who is it best for?

The typical customers include the following business size: Small businesses and start ups.

What is the actual cost?

devContact comprises Free, Pro, and Custom based subscriptions. The free plan comes with 1 application and 1 user account. Also, the Pro plan is priced at $9.99 per month or $119.88 per year; it comes with 5 user accounts, 5 application, bulk action, and triggers & automation. Lastly, the custom plan is based on the number of applications and team members.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for devContact. You can also find here pricing information from devContact's website.

Pros

  • devContact is easy to install and use
  • The ability to create and manage FAQ seamlessly
  • Backed by a responsive customer support team
  • System FAQ tagging also supports ticketing reporting

Cons

  • There are a few minor bugs on the software
  • Links attached in FAQ do not open on some browsers like iOS browser, Safari

How it stacks up?

Access a head to head analysis of devContact vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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devContact
ITQlick rating
4.8/5
Score
85/100
Pricing
2/10
License pricing
$9.99 per month
Functionality
11
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

devContact is ranked 13 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of devContact is 4.8 stars out of 5 and the total score is 85 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, devContact makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access devContact on your mobile/smart phone.

What should we ask during a demo session?

Differences between devContact and alternatives?

The most popular alternatives to devContact in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - devContact VS Help Desk Software alternatives.

Is devContact right for you or your business?

devContact is suitable for small business, although it can be used by larger businesses as well. The software can be used in various types of industries, including, hospitality, food & beverage, and distribution.

List of categories

Mobile
CRM
Banking CRM
Casino CRM
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Real Estate CRM
Social Media

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.