DEX Systems Review - why 2.8 stars?

Shlomi Lavi / updated: Feb 07, 2022

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What is DEX Systems?

The DEX Systems service lifecycle management software is a comprehensive cloud-based supply chain management solution for your business. The software was designed by DEX System headquartered in California, United States. The software provides reliable asset and equipment planning along with streamlined marketing and forecasting solutions.

Who is it best for?

DEX Systems software solutions are suitable for all kinds and sizes and businesses. Over the years, the software has been deployed in a wide range of industries including logistics, telecom, medical, information technology, consumer electronics, semi-conductors, and renewable energy. If you need software solution that can regulate all the important aspects of your supply chain, DEX Systems is a product worth considering. Regardless of the business type and size, the software will manage refurbishment, remarketing, repair, warehousing and other aspects of sales supply chain.

The software has thousands of clients around the world, including several Fortune 500 companies. Some major clients of the software in include organizations like Dell, HP, DHL, and Cisco.

Main features and functionalities

The software solutions incorporated in the complete package supervise diverse aspects of your business, particularly the supply chain. Salient functional aspects of the software include return management, warehouse operations, remarketing services, business analytics, forecasting & planning, and technical services.

The returns management of the software helps you in RMA creation, tracking, and disposition as well as returns discrepancy management. You are provided complete visibility into your RMA and returns flow. The module offers extensive customization and configuration options for the purpose of workflow, data collection, and routing.

The warehouse operations govern such aspects as order fulfillment, order management, inventory control, asset management, equipment authorization, barcode integration and bulk management. The module streamlines asset and inventory tracking and transportation and also provides optimum routes for transportation.

What is the actual cost?

ITQlick pricing score is 8.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for DEX Systems.

Pros

• In order to remedy possible exceptions, the software provides you with upfront preventive measures.
• Efficient business analytics are provided with the use of operational KPIs, metrics, exception alerts and notifications.
• The forecasting & planning module of the software provides you with detailed cost analysis and forecast for informed decision making.
• The software allows very accurate inventory tracking mechanism with the use of various attributes such as serial number of the items.
• DEX Systems generates optimum transportation and freight routes as well as costs.

Cons

• The software does not provide 3rd party logistics services which limit its scope.
• Exclusive support for English language affects the operational capability of the system in international markets.
• Customization features on the software for the purpose of report creation are limited.
• Various modules of the software do not include any feature for e-commerce.
• There is no option for additional add-ons to be used with the core functionality of the software.

How it stacks up?

Access a head to head analysis of DEX Systems vs alternative software solutions.

Frequently Asked Questions (FAQs)