Dialpad Review

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Last updated: Apr 06, 2020

Dialpad Review

ITQlick rating
(4.3/5)

Starting from $15 per user/month

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled.

  • Categories (4/10):

    • Communications
    • Call Recording
    • IVR
    • VoIP

Shlomi Lavi / updated: Apr 06, 2020

What is Dialpad Used For?

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled. The primary features of Dialpad software include admin capabilities, meetings, and collaborations, call controls, call routing and more. Dialpad software is a product of Dialpad software established in 2015 in the United States.

The software can be deployed on the cloud, SaaS or Web, and it supports Windows, Android, Web-based, iPhone/iPad, and Mac operating systems. It provides customer support through email, phone, and live support. Dialpad also offers Documentation, Webinars, Live online, as well as In-Person training.

Average Rating -

The rating of Dialpad is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Dialpad software include CrazyCall and CloudCall. CrazyCall is cloud-based telephony solution built for businesses and offers sales professionals web-based, CRM-enabled software. In comparison, Dialpad software is a modern cloud-based communication system that centralizes the user’s communications options.

Crazycall offers local telephone calls, call recording, lead generation and more whereas Dialpad offers voice, video, messaging, and meetings from a single central location. CrazyCall is a product of CrazyCall Company while Dialpad Company designed Dialpad. CrazyCall supports Windows, Linux, Web-based, and Mac OS while Dialpad supports Android, Web-based, Windows, iPhone/iPad, and Mac operating systems.

CloudCall software is a cloud-based telecommunications & business VoIP platform whereas Dialpad software is a modern cloud-based communication system that centralizes the user’s communications options. CloudCall features include call reports, power dialer, and automatic call distribution while those of Dailpad are admin capabilities, meetings and collaborations, call controls, and more.

CallCloud serves Small Business, Large Enterprises, and Medium Business while Dialpad is suitable for small & medium entities. CloudCall Company designed CloudCall software whereas Dialpad is by Dialpad Company.

Dialpad Pricing Information

The cost of license starting from $15 per user/month. The experts at ITQlick has reviewed Dialpad pricing and gave the software a total cost of ownership (TCO) rating of 3 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Dialpad in action

Is it the right software for you?

Dialpad software is built to serve the communication needs of small and medium-sized business entities. It supports English and Japanese languages thus businesses using these two languages can benefit from it. The software is suitable for companies in various international markets including Japan, the United States, Canada, and the United Kingdom. Industries such as manufacturing, education, hospitality, finance, construction and more, can use Dialpad software.

Dialpad Categories

Communications
Call Recording
IVR
VoIP
Call Center
Data integration
FS Contact Management
Contact management
Voice Recognition
Encryption

Specifications

Company:
Address: 100 California St, San Francisco, California 94111, United States
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Dialpad Features

Call Recording
IVR (Interactive Voice Response)
Contact Management
VoIP
IVR

Dialpad Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Dialpad
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
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ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Business
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$5 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review