Dialpad Review - why 4.3 stars?

Dialpad Review
ITQlick Score: 84/100
ITQlick Rating: (4.3/5)
Pricing: 3/10 - low cost
Category: VoIP -> Dialpad
Ranking:Ranked 22 out of 165 VoIP systems
Company: Dialpad
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Dialpad pricing, Dialpad alternatives
Shlomi LaviShlomi Lavi / updated: Jul 09, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is Dialpad?

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled. The primary features of Dialpad software include admin capabilities, meetings, and collaborations, call controls, call routing and more. Dialpad software is a product of Dialpad software established in 2015 in the United States.

The software can be deployed on the cloud, SaaS or Web, and it supports Windows, Android, Web-based, iPhone/iPad, and Mac operating systems. It provides customer support through email, phone, and live support. Dialpad also offers Documentation, Webinars, Live online, as well as In-Person training.

What is Dialpad rating? ()

The rating of Dialpad is 4.3 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Dialpad's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Dialpad the best VoIP?

Dialpad is ranked 22 out of 165 software in their category (VoIP systems).

Who are their main alternatives?

The two main competitors of Dialpad software include CrazyCall and CloudCall. CrazyCall is cloud-based telephony solution built for businesses and offers sales professionals web-based, CRM-enabled software. In comparison, Dialpad software is a modern cloud-based communication system that centralizes the user’s communications options.

Crazycall offers local telephone calls, call recording, lead generation and more whereas Dialpad offers voice, video, messaging, and meetings from a single central location. CrazyCall is a product of CrazyCall Company while Dialpad Company designed Dialpad. CrazyCall supports Windows, Linux, Web-based, and Mac OS while Dialpad supports Android, Web-based, Windows, iPhone/iPad, and Mac operating systems.

CloudCall software is a cloud-based telecommunications & business VoIP platform whereas Dialpad software is a modern cloud-based communication system that centralizes the user’s communications options. CloudCall features include call reports, power dialer, and automatic call distribution while those of Dailpad are admin capabilities, meetings and collaborations, call controls, and more.

CallCloud serves Small Business, Large Enterprises, and Medium Business while Dialpad is suitable for small & medium entities. CloudCall Company designed CloudCall software whereas Dialpad is by Dialpad Company.

What is the cost of Dialpad?

The cost of license starts at $15 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Dialpad

What should you ask Dialpad during a demo session? (65 questions)

Schedule a demo with Dialpad and access 65 must ask questions for the vendor while watching Dialpad in action.

Is it the right software for you?

Dialpad software is built to serve the communication needs of small and medium-sized business entities. It supports English and Japanese languages thus businesses using these two languages can benefit from it. The software is suitable for companies in various international markets including Japan, the United States, Canada, and the United Kingdom. Industries such as manufacturing, education, hospitality, finance, construction and more, can use Dialpad software.

Dialpad's list of categories:

Communications
Call Recording
IVR
VoIP
Call Center
Data integration
FS Contact Management
Contact management
Voice Recognition
Encryption

Dialpad's list of features:

Call Recording
IVR (Interactive Voice Response)
Contact Management
VoIP
IVR

Dialpad Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Dialpad
ITQlick rating
4.3/5
Score
84/100
Pricing
3/10
License pricing
$15 per user/month
Functionality
15
Compare
SolarWinds
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$800 per user/year
Functionality
38
RingCentral
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$30 per user/month
Functionality
7
Review
Nextiva
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$18.95 per user/month
Functionality
27
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.