Dialpad Review - why 4.3 stars?

Shlomi LaviShlomi Lavi / updated: Aug 17, 2020

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What is Dialpad?

Main category: VoIP

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled. The primary features of Dialpad software include admin capabilities, meetings, and collaborations, call controls, call routing and more. Dialpad software is a product of Dialpad software established in 2015 in the United States.

The software can be deployed on the cloud, SaaS or Web, and it supports Windows, Android, Web-based, iPhone/iPad, and Mac operating systems. It provides customer support through email, phone, and live support. Dialpad also offers Documentation, Webinars, Live online, as well as In-Person training.

Dialpad rating -

The rating of Dialpad is 4.3 stars out of 5 and the total score is 84 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Dialpad software include CrazyCall and CloudCall. CrazyCall is cloud-based telephony solution built for businesses and offers sales professionals web-based, CRM-enabled software. In comparison, Dialpad software is a modern cloud-based communication system that centralizes the user’s communications options.

Crazycall offers local telephone calls, call recording, lead generation and more whereas Dialpad offers voice, video, messaging, and meetings from a single central location. CrazyCall is a product of CrazyCall Company while Dialpad Company designed Dialpad. CrazyCall supports Windows, Linux, Web-based, and Mac OS while Dialpad supports Android, Web-based, Windows, iPhone/iPad, and Mac operating systems.

CloudCall software is a cloud-based telecommunications & business VoIP platform whereas Dialpad software is a modern cloud-based communication system that centralizes the user’s communications options. CloudCall features include call reports, power dialer, and automatic call distribution while those of Dailpad are admin capabilities, meetings and collaborations, call controls, and more.

CallCloud serves Small Business, Large Enterprises, and Medium Business while Dialpad is suitable for small & medium entities. CloudCall Company designed CloudCall software whereas Dialpad is by Dialpad Company.. The full list of competitors can be found here.

Dialpad Pricing Information

The cost of license starting from $15 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Dialpad

Questions to ask the vendor during a demo

Schedule a demo with Dialpad and access 25 must ask questions for the vendor while watching Dialpad in action.

Is it the right software for you?

Dialpad software is built to serve the communication needs of small and medium-sized business entities. It supports English and Japanese languages thus businesses using these two languages can benefit from it. The software is suitable for companies in various international markets including Japan, the United States, Canada, and the United Kingdom. Industries such as manufacturing, education, hospitality, finance, construction and more, can use Dialpad software.

Dialpad Categories

Communications
Call Recording
IVR
VoIP
Call Center
Data integration
FS Contact Management
Contact management
Voice Recognition
Encryption

Dialpad specifications

ITQlick Score: 84/100
ITQlick Rating: (4.3/5)
Company: Dialpad
Address: 100 California St, San Francisco, California 94111, United States
Pricing: Starting from $15 per user/month
Typical customers: Small business, Medium business, Large business
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Dialpad Features

Call Recording
IVR (Interactive Voice Response)
Contact Management
VoIP
IVR

Dialpad Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dialpad
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality score
15
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SolarWinds
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
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$800 per user/year
Functionality score
38
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Functionality score
34
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Functionality score
7
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality score
27
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.